Audio but no picture.

AMDFX · Post by **AMDFX** » Sat Sep 12, 2015 6:25 pm

After I convert video's to blu-ray, most blu-ray players (SONY) and (Samsung) Play Audio but no video. Big issue, needs fixed will have a log soon. I re-installed windows 7, so I lost my old logs. Have make new and test again, but the issue is always there. Clair will you please look into fixing this?

Bugs.

1) Press play, jumps back to menu.

2) Press play, Audio but no video.

Blu-ray players have updated firmware.

Maikel · Post by **Maikel** » Wed Sep 30, 2015 9:56 pm

Im having the same problem with ConvertXtoVideo 1.6.0.30 and 1.6.0.32

Post by **Claire** » Mon Oct 05, 2015 2:29 pm

Any log files that can be posted would help. If you have PowerDVD do you have the problem when playing the conversion result there?

Mr. Furious · Post by **Mr. Furious** » Fri Dec 18, 2015 12:50 pm

I'm having the same issue. I saw that a similar issue occurred when using NVENC to encode, so I'm trying it without any hardware optimizations as a workaround.

Mr. Furious · Post by **Mr. Furious** » Wed Dec 30, 2015 12:15 am

Not using hardware optimizations gets around the issue, but it is not a solution. Rendering without hardware optimization is so slow that the product is unusable (4 Fps!) and it's not like I have a slow computer - i7 4770S with 16GB of RAM.

This needs to be fixed.

Post by **Claire** » Thu Dec 31, 2015 1:23 pm

Yes it needs to be fixed. It is in our priority list
http://bugs.vso-software.fr/view.php?id=10413

Mr. Furious · Post by **Mr. Furious** » Wed Feb 17, 2016 12:28 pm

Any movement on this one? Since we're at official release I thought there might be, but I don't want to burn any more coasters and I didn't see it in the fix list.

Post by **Claire** » Thu Feb 18, 2016 3:22 pm

no more progress has been made, but it needs to be tested again.

If you have nvenc you should have cuda, and we know that with cuda you will not have problem.

Mr. Furious · Post by **Mr. Furious** » Thu Feb 18, 2016 3:37 pm

Awesome, Claire, thank you. I'll give that a try and report back.

SomeoneElse · Post by **SomeoneElse** » Tue Mar 01, 2016 6:16 pm

That behavior is how it would do for my issue I reported long ago, except for mine it was only happening when I made cuts and merges in files, for some reason. But when it happened, it was like you say, where pressing play would go right back to the menu. I mean the actual Blu-ray player main menu, not the disc menu, so maybe it's different than your behavior? Also, I think I did not have the volume on, so I am not sure if it played audio in my situation.

I hope they fix your issue soon, at least, because I am scared to burn another disc until it's fixed because why burn a disc if no video will show?

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Audio but no picture.

Audio but no picture.

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