Audio and video not in sync

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mikesev
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Joined: Mon May 25, 2009 10:01 pm

Audio and video not in sync

Post by mikesev »

I have attached log file. The audio is not in sync with the video. Using version 1.4.0.8.
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BR_and_DVD_Converters.log
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cedric
VSO Team Member
Posts: 1375
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Location: Toulouse-FRANCE

Re: Audio and video not in sync

Post by cedric »

Hi,

We are working on a new encoder engine and I think your issue will be fixed in next release.
Please check when a new beta version of converters (version 2) is out to test it...

Thank you!
mikesev
Posts: 40
Joined: Mon May 25, 2009 10:01 pm

Re: Audio and video not in sync

Post by mikesev »

Hi Cedric -

When will version2 be available with DVD video output?

Thanks
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cedric
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Location: Toulouse-FRANCE

Re: Audio and video not in sync

Post by cedric »

Hello,

DVD output works here, but we are working on DVD menu at this time...

Thanks.
mikesev
Posts: 40
Joined: Mon May 25, 2009 10:01 pm

Re: Audio and video not in sync

Post by mikesev »

Hi Cedric

I installed and activated version 2. First attempt at DVD video resulted in an error.
Here is the log file

2012-03-24 10:06:29 Info An error occured while converting
2012-03-24 10:06:29 Info Converted project will be burnt using D: drive
2012-03-24 10:06:29 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-24 10:06:29 Info Drive has IDE-ATAPI physical interface
2012-03-24 10:06:29 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-24 10:06:18 Info Writable disc DVD+R inserted. Ready to write
2012-03-24 10:06:17 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-24 10:06:17 Info Drive has IDE-ATAPI physical interface
2012-03-24 10:06:17 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-24 10:06:17 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu

Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2012-03-24 10:06:17 Info Drive has Serial ATA physical interface
2012-03-24 10:06:17 Info New Drive selected : 0:1:0 - HL-DT-ST BD-RE BH30N A102 [E] (Ide)
2012-03-24 10:06:17 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-24 10:06:17 Info Drive has IDE-ATAPI physical interface
2012-03-24 10:06:17 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-24 10:06:10 Info Writable disc DVD+R inserted. Ready to write
2012-03-24 10:06:00 Info Parsing disc ...
2012-03-24 10:05:42 Info Video structure loaded successfully from:F:\DVDs\TOWER_HEIST\BDMV\index.bdmv
2012-03-24 10:05:16 Info No disc in drive.
2012-03-24 10:05:16 Info 9 Menu templates loaded.
2012-03-24 10:05:15 Info Available Memory : 21706 Mb.
2012-03-24 10:05:15 Info Total Memory : 24556 Mb.
2012-03-24 10:05:15 Info Available extended Virtual Memory : 0 Mb.
2012-03-24 10:05:15 Info Available Virtual Memory : 1857 Mb.
2012-03-24 10:05:15 Info Total Virtual Memory : 2047 Mb.
2012-03-24 10:05:15 Info Memory Load : 20%
2012-03-24 10:05:15 Info Available Physical Memory : 9746 Mb.
2012-03-24 10:05:15 Info Total Physical Memory : 12278 Mb.
2012-03-24 10:05:15 Info System default language : English (United States)
2012-03-24 10:05:15 Info User default language : English (United States)
2012-03-24 10:05:15 Info Version : 2.0.0.3
2012-03-24 10:05:15 Info ExeName : C:\Program Files (x86)\VSO\Blu-ray Converter Ultimate\2\BlurayConverterUltimate.exe
2012-03-24 10:05:15 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2012-03-24 10:05:15 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-24 10:05:15 Info Drive has IDE-ATAPI physical interface
2012-03-24 10:05:15 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-24 10:05:15 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu

Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2012-03-24 10:05:15 Info Drive has Serial ATA physical interface
2012-03-24 10:05:15 Info New Drive selected : 0:1:0 - HL-DT-ST BD-RE BH30N A102 [E] (Ide)
2012-03-24 10:05:14 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-24 10:05:14 Info Drive has IDE-ATAPI physical interface
2012-03-24 10:05:14 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-24 10:05:14 Info Using Advanced SPTI interface
2012-03-24 10:05:13 ---- ******************** Log session start 24-Mar 10:05:13.694 PID 1328**************
mikesev
Posts: 40
Joined: Mon May 25, 2009 10:01 pm

Re: Audio and video not in sync

Post by mikesev »

Hi -

I installed version 2.0.0.4 and tried to convert to DVD again. Got a scrambled picture instead.

here is the log file:



2012-03-29 11:16:44 Info No disc in drive.
2012-03-29 11:16:44 Info 9 Menu templates loaded.
2012-03-29 11:16:43 Info Available Memory : 22153 Mb.
2012-03-29 11:16:43 Info Total Memory : 24556 Mb.
2012-03-29 11:16:43 Info Available extended Virtual Memory : 0 Mb.
2012-03-29 11:16:43 Info Available Virtual Memory : 1854 Mb.
2012-03-29 11:16:43 Info Total Virtual Memory : 2047 Mb.
2012-03-29 11:16:43 Info Memory Load : 16%
2012-03-29 11:16:43 Info Available Physical Memory : 10227 Mb.
2012-03-29 11:16:43 Info Total Physical Memory : 12278 Mb.
2012-03-29 11:16:43 Info System default language : English (United States)
2012-03-29 11:16:43 Info User default language : English (United States)
2012-03-29 11:16:43 Info Version : 2.0.0.4
2012-03-29 11:16:43 Info ExeName : C:\Program Files (x86)\VSO\Blu-ray Converter Ultimate\2\BlurayConverterUltimate.exe
2012-03-29 11:16:43 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2012-03-29 11:16:43 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-29 11:16:43 Info Drive has IDE-ATAPI physical interface
2012-03-29 11:16:43 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-29 11:16:43 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu

Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2012-03-29 11:16:43 Info Drive has Serial ATA physical interface
2012-03-29 11:16:43 Info New Drive selected : 0:1:0 - HL-DT-ST BD-RE BH30N A102 [E] (Ide)
2012-03-29 11:16:43 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-29 11:16:43 Info Drive has IDE-ATAPI physical interface
2012-03-29 11:16:43 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-29 11:16:42 Info Using Advanced SPTI interface
2012-03-29 11:16:42 ---- ******************** Log session start 29-Mar 11:16:42.322 PID 6300********************


2012-03-29 11:14:19 ---- ******************** Log session stop 29-Mar 11:14:19.283 PID 3692********************
2012-03-29 11:08:02 Info Conversion process completed successfully
2012-03-29 10:25:51 Info Video structure loaded successfully from:F:\DVDs\TOWER_HEIST\BDMV\index.bdmv
2012-03-29 10:25:17 Info No disc in drive.
2012-03-29 10:25:16 Info 9 Menu templates loaded.
2012-03-29 10:25:15 Info Available Memory : 22176 Mb.
2012-03-29 10:25:15 Info Total Memory : 24556 Mb.
2012-03-29 10:25:15 Info Available extended Virtual Memory : 0 Mb.
2012-03-29 10:25:15 Info Available Virtual Memory : 1854 Mb.
2012-03-29 10:25:15 Info Total Virtual Memory : 2047 Mb.
2012-03-29 10:25:15 Info Memory Load : 17%
2012-03-29 10:25:15 Info Available Physical Memory : 10110 Mb.
2012-03-29 10:25:15 Info Total Physical Memory : 12278 Mb.
2012-03-29 10:25:15 Info System default language : English (United States)
2012-03-29 10:25:15 Info User default language : English (United States)
2012-03-29 10:25:15 Info Version : 2.0.0.4
2012-03-29 10:25:15 Info ExeName : C:\Program Files (x86)\VSO\Blu-ray Converter Ultimate\2\BlurayConverterUltimate.exe
2012-03-29 10:25:15 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2012-03-29 10:25:15 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-29 10:25:15 Info Drive has IDE-ATAPI physical interface
2012-03-29 10:25:15 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-29 10:25:15 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu

Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2012-03-29 10:25:15 Info Drive has Serial ATA physical interface
2012-03-29 10:25:15 Info New Drive selected : 0:1:0 - HL-DT-ST BD-RE BH30N A102 [E] (Ide)
2012-03-29 10:25:15 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-03-29 10:25:15 Info Drive has IDE-ATAPI physical interface
2012-03-29 10:25:15 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-03-29 10:25:15 Info Using Advanced SPTI interface
2012-03-29 10:25:14 ---- ******************** Log session start 29-Mar 10:25:14.795 PID 3692********************

I tried to attach completed DVD file but could not.

Thanks
mikesev
Posts: 40
Joined: Mon May 25, 2009 10:01 pm

Re: Audio and video not in sync

Post by mikesev »

Is there any update on this problem?

Thanks
mikesev
Posts: 40
Joined: Mon May 25, 2009 10:01 pm

Re: Audio and video not in sync

Post by mikesev »

Hi-
I tried again today using 2.0.0.6. I have attached the log file and a screen print of the Video_TS file which shows what the result was.

Thanks
2012-04-07 09:58:07 ---- ******************** Log session stop 07-Apr 09:58:07.884 PID 6560********************
2012-04-07 09:47:15 Info *** File encoded successfully:: VTS_01_1.VOB - DVD NTSC 16/9 ***
2012-04-07 09:01:25 Info *** File encoded successfully:: VTS_02_1.VOB - DVD NTSC 16/9 ***
2012-04-07 08:58:24 Info *** File encoded successfully:: VTS_03_1.VOB - DVD NTSC 16/9 ***
2012-04-07 08:57:40 Info ************* VTS_03_1.VOB: DVD - NTSC 16/9 *************
2012-04-07 08:57:40 Info [audio: #1 - ac3 main audio, 48000 kHz, 2 Ch., 192 kbps [English]] -> [audio ]
2012-04-07 08:57:40 Info [video: #0 - h264 video, 1920x1080, YUV420P, 1.00] -> [video ]
2012-04-07 08:57:40 Info ***********************************************************
2012-04-07 08:57:38 Info ************* VTS_02_1.VOB: DVD - NTSC 16/9 *************
2012-04-07 08:57:38 Info [audio: #1 - ac3 main audio, 48000 kHz, 2 Ch., 192 kbps [English]] -> [audio ]
2012-04-07 08:57:38 Info [video: #0 - h264 video, 1920x1080, YUV420P, 1.00] -> [video ]
2012-04-07 08:57:38 Info ***********************************************************
2012-04-07 08:57:38 Info ************* VTS_01_1.VOB: DVD - NTSC 16/9 *************
2012-04-07 08:57:38 Info [audio: #1 - ac3 main audio, 0 kHz, 0 Ch. [English]] -> [audio ]
2012-04-07 08:57:38 Info [video: #0 - h264 video, 1920x1080, YUV420P, 1.00] -> [video ]
2012-04-07 08:57:38 Info ***********************************************************
2012-04-07 08:57:02 Info Video structure loaded successfully from:F:\DVDs\TGW_KICKED_THE_HORNETS_NEST\BDMV\index.bdmv
2012-04-07 08:55:57 Info No disc in drive.
2012-04-07 08:55:57 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-04-07 08:55:57 Info Drive has IDE-ATAPI physical interface
2012-04-07 08:55:57 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-04-07 08:55:57 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2012-04-07 08:55:57 Info Drive has Serial ATA physical interface
2012-04-07 08:55:57 Info New Drive selected : 0:1:0 - HL-DT-ST BD-RE BH30N A102 [E] (Ide)
2012-04-07 08:55:57 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-04-07 08:55:57 Info Drive has IDE-ATAPI physical interface
2012-04-07 08:55:57 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-04-07 08:55:38 Info 9 Menu templates loaded.
2012-04-07 08:55:37 Info No disc in drive.
2012-04-07 08:55:36 Info Available Memory : 22293 Mb.
2012-04-07 08:55:36 Info Total Memory : 24556 Mb.
2012-04-07 08:55:36 Info Available extended Virtual Memory : 0 Mb.
2012-04-07 08:55:36 Info Available Virtual Memory : 1862 Mb.
2012-04-07 08:55:36 Info Total Virtual Memory : 2047 Mb.
2012-04-07 08:55:36 Info Memory Load : 16%
2012-04-07 08:55:36 Info Available Physical Memory : 10278 Mb.
2012-04-07 08:55:36 Info Total Physical Memory : 12278 Mb.
2012-04-07 08:55:36 Info System default language : English (United States)
2012-04-07 08:55:36 Info User default language : English (United States)
2012-04-07 08:55:36 Info Version : 2.0.0.6
2012-04-07 08:55:36 Info ExeName : C:\Program Files (x86)\VSO\Blu-ray Converter Ultimate\2\BlurayConverterUltimate.exe
2012-04-07 08:55:36 Info OS : Microsoft Windows 7 Home Premium (Build 7601: Service Pack 1)
2012-04-07 08:55:36 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-04-07 08:55:36 Info Drive has IDE-ATAPI physical interface
2012-04-07 08:55:36 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-04-07 08:55:36 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R, Blu Ray-R Seq., Blu Ray-R Rnd., Blu Ray-RE
2012-04-07 08:55:36 Info Drive has Serial ATA physical interface
2012-04-07 08:55:36 Info New Drive selected : 0:1:0 - HL-DT-ST BD-RE BH30N A102 [E] (Ide)
2012-04-07 08:55:36 Info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
2012-04-07 08:55:36 Info Drive has IDE-ATAPI physical interface
2012-04-07 08:55:36 Info New Drive selected : 0:0:0 - HL-DT-ST DVD+-RW GH50N B104 [D] (Ide)
2012-04-07 08:55:35 Info Using Advanced SPTI interface
2012-04-07 08:55:34 ---- ******************** Log session start 07-Apr 08:55:34.486 PID 6560********************
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Claire
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Re: Audio and video not in sync

Post by Claire »

so that is what you mean by scrambled picture?
mikesev
Posts: 40
Joined: Mon May 25, 2009 10:01 pm

Re: Audio and video not in sync

Post by mikesev »

Yes - didn't know what else to call it. The thumbnail is what the picture looks like when I attempt to play the file back. I couldn't attach the complete converted file.
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Claire
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Re: Audio and video not in sync

Post by Claire »

Version 2 does not convert to DVD yet. That profile does not work, is that the profile you are using?
mikesev
Posts: 40
Joined: Mon May 25, 2009 10:01 pm

Re: Audio and video not in sync

Post by mikesev »

Yes, that's the profile I'm using. However, Cedric noted above that it does work...
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Claire
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Re: Audio and video not in sync

Post by Claire »

I am sorry about that, I guess you are right. For me however I don't think it works and I haven't tested it yet. Maybe towards the end of next week I think the DVD profile should be working again.
mikesev
Posts: 40
Joined: Mon May 25, 2009 10:01 pm

Re: Audio and video not in sync

Post by mikesev »

OK. I'll switch back to version 1 until version 2 works.

Thanks
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