Hi,
If someone had the issues I had, upgrade failed in the middle, and they are not good with computers, it would probably mess up their installation. It failed me on 2 computers
I am very happy the upgrade worked for you…
All the details are in the bug report:
https://bugs.vso-software.fr/view.php?id=14348
Here is what Jacques mentioned:
This can occur when the program is "zombie", ie when it is not yet completely shut down and is still resident in memory therefore obstruct the installer to install a new version.
The VBS script we use for automatic installation is there to ensure a sequence of events for auto installation :
1 - wait for the calling application to shut down
2 - start the downloaded installer in elevated mode
3 - once the installation is finished, delete the downloaded installer and restart the software
I assume that we put a kind of timeout in the step 1 and proceed anyway after the timeout elapse therefore, we can end up with an installation blocked by a zombie process.
the main culprit in this situation being the inability of the software to be shut down properly. This is what we will need to investigate.
