But I've Already Paid.

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

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Wallace1297
Posts: 2
Joined: Wed Jun 10, 2015 3:48 pm

But I've Already Paid.

Post by Wallace1297 »

I purchased Convert X to DVD Version 7 from VSO Website a few months ago. But today after I burned a movie onto disc I saw this message. I don't understand. I'm told that I only have a trial version. I submitted my e-mail address and waited. Now I have (it seems) an extended trial version. I have already paid for the full version - no restrictions - so why am I being told this ? See screenshot.
Movie Screenshot After Burning Onto Disc.
Movie Screenshot After Burning Onto Disc.

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Coral
VSO Moderators
Posts: 1559
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: But I've Already Paid.

Post by Coral »

I'll bring it to the attention of the person in charge.

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Maggie
VSO Team Member
Posts: 379
Joined: Fri Jun 14, 2019 10:25 am

Re: But I've Already Paid.

Post by Maggie »

Hello,
Thanks for the message!
Have you copied/pasted the key on the ENTER LICENSE KEY box? (Help menu)
If yes, please send me an email at support @ vsosoftware.fr we'll sort it out asap.
Regards,
Maggie,
VSO Support

Wallace1297
Posts: 2
Joined: Wed Jun 10, 2015 3:48 pm

Re: But I've Already Paid.

Post by Wallace1297 »

No I didn't do that, I entered my e-mail address instead which was the other option. Now the original on-screen error doesn't appear because I have an extended trial version. But as I said I should have the full version.
Do I now have to wait until the extended trial version expires ?

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Maggie
VSO Team Member
Posts: 379
Joined: Fri Jun 14, 2019 10:25 am

Re: But I've Already Paid.

Post by Maggie »

Hello,
If you've already entered your email, I should be able to help from here :)
Please send me a private message with the email you used for purchase!
Regards,
Maggie,
VSO Support

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