Stops working after conversion complete

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Patrick
Posts: 1
Joined: Tue Jun 23, 2020 4:31 pm

Stops working after conversion complete

Post by Patrick »

Hello! This is actually the first time I've ever posted to a board like this, so please forgive my lack of experience. I recently purchased the Convert to X to HD software and it burned a couple of discs just fine. However, just recently, it started completing conversion then just stopping. It won't burn, it doesn't create the "certificate" folder I usually see in the conversion folder. It just stops and goes no further. Any possible solutions?

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Maggie
VSO Team Member
Posts: 379
Joined: Fri Jun 14, 2019 10:25 am

Re: Stops working after conversion complete

Post by Maggie »

Hello Patrick,
Welcome! ♥
Please open HELP menu and VSO Support Center, so I can have your logs.

Regards,
Maggie,
VSO Support

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