VSO Downloader Crashing

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Chakusin
Posts: 2
Joined: Wed Jan 08, 2020 1:25 pm

VSO Downloader Crashing

Post by Chakusin » Tue Jan 14, 2020 6:31 am

Hello everyone,,
I have the paid version of VSO and it seems that just about every time I use it it will eventually crash and I will loose all the files the downloader was working on. This is a BIG problem as some of the files are from live streams which means the data from that file can not be found ever again. Is there some way to fix this or a way that the file can be saved in parts so that rather than losing an entire 1 hour broadcast I will only loose the part of the broadcast that was being recorded at the time of the crash?

It seems to only happen if I have the VSO Downloader window open and hasn't happened yet with it running in the background. Sometimes it seems to be triggered by trying to remove a file from the list that hasn't started downloading correctly but other actions also seem to trigger a crash, such as adjusting the settings.

Please help! VSO is great, but the crashes are becoming a nuisance.

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Maggie
VSO Team Member
Posts: 258
Joined: Fri Jun 14, 2019 10:25 am

Re: VSO Downloader Crashing

Post by Maggie » Tue Jan 14, 2020 9:59 am

Hello,

We'll sort this out together!

Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,
Maggie,
VSO Support

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