Log shows critical info

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

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eddie11013
Posts: 133
Joined: Tue Mar 31, 2015 4:44 pm

Log shows critical info

Post by eddie11013 » Wed Nov 20, 2019 2:25 pm

Would this be because of the video file itself or some issue.

Two logs show this issue and one does not.

Thanks in advance for any suggestions.
ConvertXtoDVD 7_mainlog.20191119.122403.899.log
(16.55 KiB) Downloaded 11 times
ConvertXtoDVD 7_mainlog.20191120.032233.117.log
(11.99 KiB) Downloaded 4 times
ConvertXtoDVD 7_mainlog.20191120.080639.297.log
(17.59 KiB) Downloaded 4 times

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Maggie
VSO Team Member
Posts: 209
Joined: Fri Jun 14, 2019 10:25 am

Re: Log shows critical info

Post by Maggie » Thu Nov 21, 2019 8:03 am

Hello,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.69.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,

VSO Support team
Attachments
Cleaning Before Install_ConvertXtoDVD.png
Maggie,
VSO Support

eddie11013
Posts: 133
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 » Fri Nov 22, 2019 2:20 pm

Did as you suggested, thought the issue might have been resolved but today I got one more.
Logs attached.
ConvertXtoDVD 7_mainlog.20191121.143617.617.log
(11.62 KiB) Downloaded 9 times
ConvertXtoDVD 7_mainlog.20191121.185817.016.log
(12.57 KiB) Downloaded 7 times
ConvertXtoDVD 7_mainlog.20191122.035016.228.log
(11.57 KiB) Downloaded 7 times
ConvertXtoDVD 7_mainlog.20191122.074831.803.log
(18.16 KiB) Downloaded 6 times

eddie11013
Posts: 133
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 » Sat Nov 23, 2019 7:16 pm

Well I tried going back to version 64, same result on log critical info. So I went back to v69, but I guess too many registrations because now I'm getting message in "about": Limited version, Software Registration - Status: Disabled Computer. Not sure what all that means. I clicked to get new key but it looks like what I got was the same as I had before. If the program still works will try 'different video files' and see what happens.

Nope! - Program will no longer work. Started a conversion of a video file 11GB and said it would complete in 16 minutes, so I knew it would fail so I stopped it.

Well, now I've done it. Have to wait 4 days before I can do anything.

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Maggie
VSO Team Member
Posts: 209
Joined: Fri Jun 14, 2019 10:25 am

Re: Log shows critical info

Post by Maggie » Mon Nov 25, 2019 8:27 am

Hello,

We'll sort this out together!

Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,
Maggie,
VSO Support

eddie11013
Posts: 133
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 » Sun Dec 01, 2019 2:23 pm

ConvertXtoDVD 7_mainlog.20191129.172102.884.log
(17.74 KiB) Downloaded 7 times
Just an update on this issue. I have to assume that the issue is “not” with convertX but with the video files. Could be wrong, but when I encounter this issue I download a different version of the ‘video’ file in question and all goes well. So now I don’t “automatically” burn any ‘result’, since I have the “VIDEO_TS” file being automatically saved, I then look at the ‘log’ and if everything is O.K. I then burn to DVD.

Hope this helps.

Some logs atttached
ConvertXtoDVD 7_mainlog.20191130.215355.775.log
(15.28 KiB) Downloaded 6 times
ConvertXtoDVD 7_mainlog.20191129.172102.884.log
(17.74 KiB) Downloaded 7 times
ConvertXtoDVD 7_mainlog.20191128.044350.331.log
(16.4 KiB) Downloaded 5 times

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JJ
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Joined: Thu Sep 14, 2006 1:25 pm
Location: Finland

Re: Log shows critical info

Post by JJ » Tue Dec 03, 2019 6:37 am

Can you get more info on those files (versions) that are causing this problem?
Mainly what encoder has been used etc.
I have similar problems with some files.
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This link is just for spammers, don't click!

eddie11013
Posts: 133
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 » Tue Dec 03, 2019 2:15 pm

Regarding log = .331

Is this what you are looking for:
Ready.or.Not.2019.1080p.BluRay.x264.DTS-CHD


Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 35 min
Bit rate : 10.4 Mb/s
Width : 1 920 pixels
Height : 804 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.282

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