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Unable to load openssl

Posted: Sat Mar 23, 2019 12:52 pm
by regodivad
Hi all,

After having installed VSO Downloader on a new laptop (Windows 10 Home), once I start application, I'm requested to activate HTTPS/SSL.
There I receive following event message: "Unable to load OpenSSL" followed by "SSL certificate is not installed in the Windows store".

I already tried to install manually the certificate located in C:\Program Files (x86)\VSO\VSO Downloader\5\certificate without success.

Would you have any idea/suggestion?

Tks,
David.

Re: Unable to load openssl

Posted: Mon Mar 25, 2019 12:12 pm
by Cougar_II
Good morning,

Are you having those issues with v5.0.1.58 ?

I know that Build 58 fixed some of those issues...

Re: Unable to load openssl

Posted: Mon Mar 25, 2019 2:49 pm
by Cougar_II
Bug report created, as another user reported SSL issues with v5.0.1.58

http://bugs.vso-software.fr/view.php?id=13628

Re: Unable to load openssl

Posted: Mon Mar 25, 2019 9:36 pm
by regodivad
Hi,
Thanks for the answer.
The issue is with version 5.0.1.56 as this is the last one I could find in VSO library.

Re: Unable to load openssl

Posted: Tue Mar 26, 2019 10:09 pm
by Cougar_II
This is where you can find v5.0.1.58

http://download.vso-software.fr/archive ... 0.1.58.exe

Try again with Build 58 and see if you are all good, or also having SSL issues like a few others are still having.

I am good (for now) with Build 58 :)

Re: Unable to load openssl

Posted: Wed Mar 27, 2019 5:21 pm
by regodivad
Hi,
I installed last version (.58) as recommanded but I still have same error.

I hope the next more detailed information will help.

First I'm requested to activate SSL support:
2019-03-27 17_59_44-Window.png
Then I get following error message around OpenSSL:
2019-03-27 18_00_33-Window.png
...followed by:
2019-03-27 18_01_16-Window.png

Re: Unable to load openssl

Posted: Mon Apr 01, 2019 7:06 am
by regodivad
No reaction, no update from VSO? Is there anybody there?

Re: Unable to load openssl

Posted: Mon Apr 01, 2019 11:40 am
by Cougar_II
Hi,

This will take time as VSO only has 1 developper now.

I have opened a bug report to report this, now we wait.
It's sad that it does take time as VSO has excellent products, we will just need to be patient !

Re: Unable to load openssl

Posted: Mon Apr 01, 2019 8:35 pm
by regodivad
Only 1 developper for all VSO products? How will he survive?
Tks anyway for the info Cougar_II...

Re: Unable to load openssl

Posted: Tue Apr 02, 2019 8:22 am
by regodivad
Issue solved by following this post: https-ssl-support-t18841.html

Re: Unable to load openssl

Posted: Tue Apr 02, 2019 12:30 pm
by Cougar_II
Thank you very much, I will see if this solves the issue for the other user now...