Program stalls and stops midway through conversion.

[valpojim]

I've tried three different movies now and it has happened to everyone. I can no longer use this software! I've had this software for years and it has never failed me before. ):

[JJ]

Sadly any old converter get these problems when using new file formats. They just don't know how to handle those and give up.
Upgrade to new version, it works as it should.

[valpojim]

So your suggesting that I must buy the program all over again? Wouldn't I get any credit for what version I have presently?

[JJ]

Not anymore, there has always been offers to upgrade to next version from VSO, but offer to upgrade v4 to v5 ended years ago. Current version is v7.