Log shows critical info

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

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eddie11013
Posts: 146
Joined: Tue Mar 31, 2015 4:44 pm

Log shows critical info

Post by eddie11013 »

Would this be because of the video file itself or some issue.

Two logs show this issue and one does not.

Thanks in advance for any suggestions.
ConvertXtoDVD 7_mainlog.20191119.122403.899.log
(16.55 KiB) Downloaded 89 times
ConvertXtoDVD 7_mainlog.20191120.032233.117.log
(11.99 KiB) Downloaded 68 times
ConvertXtoDVD 7_mainlog.20191120.080639.297.log
(17.59 KiB) Downloaded 77 times

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Maggie
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Re: Log shows critical info

Post by Maggie »

Hello,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.69.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,

VSO Support team
Attachments
Cleaning Before Install_ConvertXtoDVD.png
Maggie,
VSO Support

eddie11013
Posts: 146
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 »

Did as you suggested, thought the issue might have been resolved but today I got one more.
Logs attached.
ConvertXtoDVD 7_mainlog.20191121.143617.617.log
(11.62 KiB) Downloaded 90 times
ConvertXtoDVD 7_mainlog.20191121.185817.016.log
(12.57 KiB) Downloaded 82 times
ConvertXtoDVD 7_mainlog.20191122.035016.228.log
(11.57 KiB) Downloaded 85 times
ConvertXtoDVD 7_mainlog.20191122.074831.803.log
(18.16 KiB) Downloaded 85 times

eddie11013
Posts: 146
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 »

Well I tried going back to version 64, same result on log critical info. So I went back to v69, but I guess too many registrations because now I'm getting message in "about": Limited version, Software Registration - Status: Disabled Computer. Not sure what all that means. I clicked to get new key but it looks like what I got was the same as I had before. If the program still works will try 'different video files' and see what happens.

Nope! - Program will no longer work. Started a conversion of a video file 11GB and said it would complete in 16 minutes, so I knew it would fail so I stopped it.

Well, now I've done it. Have to wait 4 days before I can do anything.

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Maggie
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Re: Log shows critical info

Post by Maggie »

Hello,

We'll sort this out together!

Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,
Maggie,
VSO Support

eddie11013
Posts: 146
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 »

ConvertXtoDVD 7_mainlog.20191129.172102.884.log
(17.74 KiB) Downloaded 73 times
Just an update on this issue. I have to assume that the issue is “not” with convertX but with the video files. Could be wrong, but when I encounter this issue I download a different version of the ‘video’ file in question and all goes well. So now I don’t “automatically” burn any ‘result’, since I have the “VIDEO_TS” file being automatically saved, I then look at the ‘log’ and if everything is O.K. I then burn to DVD.

Hope this helps.

Some logs atttached
ConvertXtoDVD 7_mainlog.20191130.215355.775.log
(15.28 KiB) Downloaded 61 times
ConvertXtoDVD 7_mainlog.20191129.172102.884.log
(17.74 KiB) Downloaded 73 times
ConvertXtoDVD 7_mainlog.20191128.044350.331.log
(16.4 KiB) Downloaded 58 times

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JJ
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Re: Log shows critical info

Post by JJ »

Can you get more info on those files (versions) that are causing this problem?
Mainly what encoder has been used etc.
I have similar problems with some files.
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http://www.click2give4free.com/val.php?v=739
This link is just for spammers, don't click!

eddie11013
Posts: 146
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 »

Regarding log = .331

Is this what you are looking for:
Ready.or.Not.2019.1080p.BluRay.x264.DTS-CHD


Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 35 min
Bit rate : 10.4 Mb/s
Width : 1 920 pixels
Height : 804 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.282

eddie11013
Posts: 146
Joined: Tue Mar 31, 2015 4:44 pm

Re: Log shows critical info

Post by eddie11013 »

Just a 'final' update on this issue, from me. 6 out of 7 times that this has occurred, going back to November 2019, the video files were made by someone - "FGT", whom ever that is. And when I got 'someone' else's video file the issue did not occur. That said, most of the 'movie' files that I down are from "FGT". Never an issue with TV shows, but "FGT" doesn't make 'those' video files.

So, again, I have to assume its not an ConvertX software issue.

Just in case anyone might be interested.

Hope this helps!

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Maggie
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Re: Log shows critical info

Post by Maggie »

Thanks for the update, always useful!
Maggie,
VSO Support

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JJ
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Re: Log shows critical info

Post by JJ »

Most likely this is encoder issue, some release groups are modifying encoders slightly.
In most cases files encoded that way play fine on computer but do not convert. Usually those files have problems playing over network too.
This issue is fixed when info about those encoding details are updated.
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This link is just for spammers, don't click!

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