Had to reinstall Windows 10 - ConvertX says it is on "too many computers" !!!

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

Moderators: Maggie, JJ, ckhouston, Phil, Forum admin

Post Reply
PhilK
Posts: 3
Joined: Wed Jan 30, 2013 7:38 pm

Had to reinstall Windows 10 - ConvertX says it is on "too many computers" !!!

Post by PhilK » Mon Oct 14, 2019 5:31 pm

I had a major crash on my Win 10 PC. Cut a long story short I had to wipe my SSD and reinstall everything again, which I did everything went back on smoothly and no problem.
ONLY ConvertX gave me trouble.
It says it is on "too many PC's" - only its NOT. Its on this solitary one, and I have emailed and explained and got no answer.
How can I get this back ? If it checks it'll find it's the same PC

User avatar
Coral
VSO Moderators
Posts: 1517
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: Had to reinstall Windows 10 - ConvertX says it is on "too many computers" !!!

Post by Coral » Mon Oct 14, 2019 6:21 pm

I can't imagine what happened. Since you are still using the same PC, you still have the same computer ID.
I'll try to contact VSO support.

User avatar
Maggie
VSO Team Member
Posts: 209
Joined: Fri Jun 14, 2019 10:25 am

Re: Had to reinstall Windows 10 - ConvertX says it is on "too many computers" !!!

Post by Maggie » Thu Oct 17, 2019 6:34 am

Hi Philk,
Sorry for the delay, I was on sick leave.
I didn't find your VSO account with your forum email.
Please send me your license key, or email used for purchase at support@vsosoftware.fr so I can unlock your key.
Thanks,
Maggie,
VSO Support

Post Reply