not accepting license key

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

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eddie11013
Posts: 135
Joined: Tue Mar 31, 2015 4:44 pm

not accepting license key

Post by eddie11013 » Mon Sep 23, 2019 12:29 am

Had to do a 'clean' install of windows 10 today. After I installed ConvertXtodvd I got one of those messages of do I want to buy it, Not accepting my 'key'. I am wondering if when the last time this happened, if my "key" was changed by "admin". She had to connect to my PC in order to fix it the last time. If so, could you please send me a new key. Upon an "email" I can, of course, send a copy of "my" license key.

Thanks in advance.

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Coral
VSO Moderators
Posts: 1518
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: not accepting license key

Post by Coral » Mon Sep 23, 2019 2:33 am

Hi Eddie,

Try this link:

http://www.vso-software.fr/contactform. ... ic=license

Enter your email address. You will be taken to a sight with the software you are entitled to, marked green.
Choose by ticking the box on the left. Then click "Submit" The new key will be sent immediately to your email address.
After installing the software and entering the key it is important that you remain on internet for your key to be verified. You can turn off internet after verification, if you wish.

Note:
Make sure sure that you enter the exact email address as the one you have submitted to VSO

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Maggie
VSO Team Member
Posts: 210
Joined: Fri Jun 14, 2019 10:25 am

Re: not accepting license key

Post by Maggie » Mon Sep 23, 2019 9:02 am

Hi Eddie & Coral,

I think Coral solution is the best one, thank you for posting it. :)
If it still doesn't work, please send me an email at support@vsosoftware.fr (so I'll have access to your account)
Maggie,
VSO Support

eddie11013
Posts: 135
Joined: Tue Mar 31, 2015 4:44 pm

Re: not accepting license key

Post by eddie11013 » Mon Sep 23, 2019 1:19 pm

Thanks Coral, your solution worked.

Thanks again

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Coral
VSO Moderators
Posts: 1518
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: not accepting license key

Post by Coral » Tue Sep 24, 2019 5:27 am

eddie11013 wrote:Thanks Coral, your solution worked.

Thanks again
Glad you're happy :D :wink:

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