Serious BUG Need some advice please

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

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reddwarf4ever
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Serious BUG Need some advice please

Post by reddwarf4ever » Wed Sep 18, 2019 9:25 am

I have spent hours trying to establish the reason why, sometimes the custom background audio plays ok during simulation and other times the audio bar appears for 2%3 seconds then disappears, with no background audio played.

I have deduced the actions that cause this problem are, changing the visibility of settings and or chapter buttons, moving the play button to a different screen position or changing the play button font etc.

Any of the above actions prevent the background audio being played. I have tried several different menus with the same result, this wasn’t an issue with your older versions

Can create my videos perfectly, but without background audio.

Hope I have posted in the correct forum.

Thanks

P.S. posted this elsewhere, but think ThAT was the wrong place, so repeating here, sorry

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Maggie
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Re: Serious BUG Need some advice please

Post by Maggie » Mon Sep 23, 2019 12:52 pm

Hi there!

Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!

Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.
Maggie,
VSO Support

reddwarf4ever
Posts: 248
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Re: Serious BUG Need some advice please

Post by reddwarf4ever » Mon Sep 23, 2019 1:22 pm

Email reply sent

Thanks

reddwarf4ever
Posts: 248
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Re: Serious BUG Need some advice please

Post by reddwarf4ever » Sat Sep 28, 2019 5:24 pm

[quote="VSO Support"]Hi there!

Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!

Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]


Hi
Wondered why I didn’t get any reply, your email address coming up as undeliverable...

See below

Delivery has failed to these recipients or groups:

support@vsosoftware.fe (support@vsosoftware.fe)
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.

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Ch3vr0n
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Re: Serious BUG Need some advice please

Post by Ch3vr0n » Sun Sep 29, 2019 12:30 pm

that's because the address is wrong. the TLD isn't .fe, it should be .fr as in support@vsosoftware.fr
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reddwarf4ever
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Re: Serious BUG Need some advice please

Post by reddwarf4ever » Sun Sep 29, 2019 2:00 pm

[quote="Ch3vr0n"]that's because the address is wrong. the TLD isn't .fe, it should be .fr as in support@vsosoftware.fr[/quote]


Many thanks, that’s what I was given, will try again

reddwarf4ever
Posts: 248
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Re: Serious BUG Need some advice please

Post by reddwarf4ever » Sun Sep 29, 2019 2:09 pm

[quote="VSO Support"]Hi there!

Thank you for reporting it :)
You're right, this is the right place, but no worries I've just removed the other message and it's all good!

Regarding the issue, could you please send me a very specific email (to support@vsosoftware.fe) about this bug? I tried quickly the audio background today, and it went ok. Looking forward to your email.[/quote]


Just been told your email address is.fr. Not .fe

Hopefully it will get to you now

dbminter
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Re: Serious BUG Need some advice please

Post by dbminter » Mon Sep 30, 2019 8:14 pm

Looks like a typo by the OP. The E and R keys are right next to each other.

reddwarf4ever
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Re: Serious BUG Need some advice please

Post by reddwarf4ever » Mon Sep 30, 2019 9:12 pm

Yes I guess so

I r-sent to correct email, but no reply yet

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Maggie
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Re: Serious BUG Need some advice please

Post by Maggie » Tue Oct 01, 2019 9:59 am

My bad!!
support@vsosoftware.fr of course! Thanks guys for the back up.
I received your email, I'll answer it as soon as I can I promess ;)*
Lovely day,
Maggie,
VSO Support

reddwarf4ever
Posts: 248
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Re: Serious BUG Need some advice please

Post by reddwarf4ever » Tue Oct 01, 2019 10:09 am

Forum Responses now just say VSO support, no name.....be better to have a name, more personal

Thanks

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Coral
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Re: Serious BUG Need some advice please

Post by Coral » Tue Oct 01, 2019 2:27 pm

reddwarf4ever wrote:Forum Responses now just say VSO support, no name.....be better to have a name, more personal

Thanks
If you go by the avatar, it shows that the response is comming from Maggie.
Beside, Maggie is the person in charge of the VSO Support in the forum.

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Soxa
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Re: Serious BUG Need some advice please

Post by Soxa » Tue Oct 01, 2019 3:20 pm

under her reply there is always this Maggie,VSO Support :p

reddwarf4ever
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Re: Serious BUG Need some advice please

Post by reddwarf4ever » Tue Oct 01, 2019 5:14 pm

Thanks
But the first reply I got just said VSO support

Not a problem

Has. Alice now left VSO ?

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Coral
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Re: Serious BUG Need some advice please

Post by Coral » Tue Oct 01, 2019 8:22 pm

reddwarf4ever wrote:Thanks
But the first reply I got just said VSO support

Not a problem

Has. Alice now left VSO ?
Who is Alice ?
Perhaps you mean Claire. If you mean Claire, she has left VSO months ago.
Now there is Maggie, who is looking after the forum, beside most of the other work.

reddwarf4ever
Posts: 248
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Re: Serious BUG Need some advice please

Post by reddwarf4ever » Tue Oct 01, 2019 9:40 pm

Silly me I meant Claire.......

Sorry

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