This Key is Used on too many computers

Convert any type of file to DVD and burn to play on any type of DVD player. Create customized menus. Special menu template creator included

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deadlyshadow
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Posts: 615
Joined: Wed Mar 04, 2009 11:28 pm

This Key is Used on too many computers

Post by deadlyshadow »

Hello

I've clean installed my Windows today, now when I want to register Convertxtodvd I get this message "This Key is Used on too many computers", where should i contact to reset my Computer ID?


Regards
minhcute
Posts: 148
Joined: Sat Oct 05, 2013 11:31 pm
Location: Vietnam

Re: This Key is Used on too many computers

Post by minhcute »

I also got this trouble before. Here is the official guide from VSO :

https://youtu.be/aY15FTdG1b8

Watch full video and you'll know how to solve this problem. Good luck !
deadlyshadow
VSO Fanatic
Posts: 615
Joined: Wed Mar 04, 2009 11:28 pm

Re: This Key is Used on too many computers

Post by deadlyshadow »

minhcute wrote:I also got this trouble before. Here is the official guide from VSO :

https://youtu.be/aY15FTdG1b8

Watch full video and you'll know how to solve this problem. Good luck !
Thanks
but this is for when there is another Computer that ConvertXtoDVD is registered on it. I don't have any other Computer that ConvertXtoDVD was registered on.
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Coral
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Posts: 1615
Joined: Fri Feb 06, 2009 7:10 am
Location: Malta

Re: This Key is Used on too many computers

Post by Coral »

I tried to get some help for you. Waiting for response.
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yoyo57
Posts: 214
Joined: Thu Oct 15, 2015 5:12 am

Re: This Key is Used on too many computers

Post by yoyo57 »

sounds like tech support is needed http://www.vso-software.fr/support.php

the application probably thinks it is installed on a new computer (because of reinstall of windows). And app is already installed on old "computer" prior to reinstall of windows. So "revoke" is not an option
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Jacques (VSO)
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Posts: 129
Joined: Fri May 11, 2007 9:31 am

Re: This Key is Used on too many computers

Post by Jacques (VSO) »

hello,
we've been unable to find your email in the user DB, so you are probably registered to another email address. I encourage you to submit a support request so we can analyse your situation.

http://www.vso-software.fr/support.php

don't forget to give us your registration email or your unlock key, so we can find your customer record.
Jacques.
VSO Software Team Member
deadlyshadow
VSO Fanatic
Posts: 615
Joined: Wed Mar 04, 2009 11:28 pm

Re: This Key is Used on too many computers

Post by deadlyshadow »

Coral wrote:I tried to get some help for you. Waiting for response.
thank you
deadlyshadow
VSO Fanatic
Posts: 615
Joined: Wed Mar 04, 2009 11:28 pm

Re: This Key is Used on too many computers

Post by deadlyshadow »

Jacques (VSO) wrote:hello,
we've been unable to find your email in the user DB, so you are probably registered to another email address. I encourage you to submit a support request so we can analyse your situation.

http://www.vso-software.fr/support.php

don't forget to give us your registration email or your unlock key, so we can find your customer record.
Hi
I've submitted the request.
I can get my unlock code by using my email address from the website so I think my email address is correct
deadlyshadow
VSO Fanatic
Posts: 615
Joined: Wed Mar 04, 2009 11:28 pm

Re: This Key is Used on too many computers

Post by deadlyshadow »

Hello

I've submitted the request but I didn't get the reply yet.
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