Page 1 of 1

chapter menu display bug of version 3.0.0.70

Posted: Fri Nov 15, 2019 5:08 pm
by minhcute
Hi,
I just created a movie disc by version 3.0.0.70. And I found out a bug : In chapter menu, there is no picture in each chapter thumbnail.
I recorded a sgort video to describe what I want to say. Please watch it :
(Note : ConvertXtoDVD 7.0.0.68 has this bug, too)
http://www.mediafire.com/file/d1ox8xrab ... g.avi/file

Re: chapter menu display bug of version 3.0.0.70

Posted: Fri Nov 15, 2019 6:41 pm
by Coral
No problem here. The audio start problem is still there.
Does this happen before conversion or after ?

Re: chapter menu display bug of version 3.0.0.70

Posted: Fri Nov 15, 2019 11:48 pm
by minhcute
It happened AFTER conversion

Re: chapter menu display bug of version 3.0.0.70

Posted: Sat Nov 16, 2019 5:03 am
by Coral
minhcute wrote:
Fri Nov 15, 2019 11:48 pm
It happened AFTER conversion
I'll check.

Re: chapter menu display bug of version 3.0.0.70

Posted: Sat Nov 16, 2019 5:47 am
by Coral
Working perfectly here even after conversion. All chapter frames have thumbnails.
The menu audio start position bug is in this version too.

Re: chapter menu display bug of version 3.0.0.70

Posted: Sat Nov 16, 2019 1:27 pm
by minhcute
So, what happened to me ? I converted other 2 movies and the result didn't change

Re: chapter menu display bug of version 3.0.0.70

Posted: Sat Nov 16, 2019 2:55 pm
by Coral
So you are using version 3.0.0.70 !
Try to upgrade to ver.3.0.0.71 which is the latest version. Remember to do a clean installation and let me know how it goes.

PS.
I went back to 3.0.0.70. No problems with thumbnails.

Re: chapter menu display bug of version 3.0.0.70

Posted: Mon Nov 18, 2019 12:31 pm
by minhcute
I tested with version 3.0.0.71 and the result still didn’t change

Re: chapter menu display bug of version 3.0.0.70

Posted: Mon Nov 18, 2019 1:08 pm
by Maggie
Hi minhcute!

Same as the 2 other bugs, please send me source file! (you can put all the files for the two reports in one ticket)
http://www.vso-software.fr/download_pro ... uct=vsorep

Cheers,

Re: chapter menu display bug of version 3.0.0.70

Posted: Mon Nov 18, 2019 1:08 pm
by Maggie
Please note the Support Center is available on the Help menu. (see 3.0.0.71 - http://download.vso-software.fr/archive ... 0.0.71.exe)

Re: chapter menu display bug of version 3.0.0.70

Posted: Wed Nov 20, 2019 12:06 am
by minhcute
"please send me source file!" ---> I can't ! Because the problem here is I got the same trouble with other 10 movie files, not only this movie. I also tried with some videos downloaded from Youtube and the result still didn't change. I can't upload all files to you. That will make me waste too much time

Here is the conversion log file of the newest movie I converted by version 3.0.0.71. I hope it will be useful for you to find the problem :
( note : the attachment pictures are the result AFTER conversion. Still have bug)

Re: chapter menu display bug of version 3.0.0.70

Posted: Thu Nov 21, 2019 9:33 am
by Maggie
mmmmh... That's odd!
Cannot reproduce at all.
Could you try to reset all your settings to default?
To try with another menu (a VSO one)?
What's happening? Let me know.

Cheers,

Re: chapter menu display bug of version 3.0.0.70

Posted: Thu Nov 21, 2019 10:33 am
by Coral
Which media player are you using. Try with another media player, just to make sure.

Re: chapter menu display bug of version 3.0.0.70

Posted: Sun Nov 24, 2019 2:26 pm
by minhcute
"Could you try to reset all your settings to default?
To try with another menu (a VSO one)?" -------> I already reset all default settings before conversion. I also tried with other menus and the result is same.

"Which media player are you using. Try with another media player, just to make sure" ---------> I am using PowerDVD 19 to watch Bluray movie (with menu).

Note : I discovery a problem : if the input video is a SHORT video (~ 20 minutes), every thing is OK.
But, if the input video is a long video (example : 1 hour 30 minutes), then the bug will happen !

Re: chapter menu display bug of version 3.0.0.70

Posted: Mon Nov 25, 2019 3:56 am
by Coral
As regards the media player, we are on the same frequency since I am using PowerDVD 19 too.
I shall try with a long duration movie (90 min. +) and see what happens.

While converting, are the chapter thumbnails being produced in preview ?

Re: chapter menu display bug of version 3.0.0.70

Posted: Mon Nov 25, 2019 12:33 pm
by Coral
Further to my above post, I have tested with a movie of 2h 50mins. with default settings and there was no problem with chapter thumbnails.
It appears that the problem is from your side.

Re: chapter menu display bug of version 3.0.0.70

Posted: Mon Nov 25, 2019 2:17 pm
by Maggie
Hi minh,

We'll have to organise a TeamViewer.
Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,

Re: chapter menu display bug of version 3.0.0.70

Posted: Fri Nov 29, 2019 2:40 am
by minhcute
Great, good idea :wink:
Let me know ok?