Getting error starting convertxtovideo now

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Mike89
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Joined: Tue Sep 11, 2007 4:42 am

Getting error starting convertxtovideo now

Post by Mike89 »

All of a sudden this error pops up every time I start ConvertXtoVideo (latest version 2).

vsoVideoConverter.exe - Bad Image

C:\Windows\system32\OpenCL.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f

After I click "OK" on the error, the program then opens and works fine. I have other VSO products installed and none of them do this. Any ideas?
I7 3770K (Noctua NH-U14S), ASRock Z77 Extreme6, 16 (2x8) Gigs Corsair DDR3 1600, EVGA GTX 770, Acer P236H, Soundblaster Z, Crucial M500 120 GB SSD, WD 2 TB Black HDD, WD 1 TB Black HDD, WD 2 TB Black HDD (eSata), 2 DVD Burners, Logitech Z-5500 5.1 Speaker System, Rosewill Photon 750w PSU, HSPC Top Deck Tech Station, Windows 10 Pro x64

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JJ
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Re: Getting error starting convertxtovideo now

Post by JJ »

That error can usually be fixed by reinstalling OpenCL.
First remove everything related to it and then reinstall.
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Mike89
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Re: Getting error starting convertxtovideo now

Post by Mike89 »

OPencl.dll is not a program, it's a single .dll file and there are multiple copies on the computer at different places and at different sizes even. I don't' know all the ins and outs of opencl.dll other than it works on the graphic side of things. Whatever this issue is is only affecting convertxtovideo.. ConvertXtoDVD and VSO Downloaded don't do it.
I7 3770K (Noctua NH-U14S), ASRock Z77 Extreme6, 16 (2x8) Gigs Corsair DDR3 1600, EVGA GTX 770, Acer P236H, Soundblaster Z, Crucial M500 120 GB SSD, WD 2 TB Black HDD, WD 1 TB Black HDD, WD 2 TB Black HDD (eSata), 2 DVD Burners, Logitech Z-5500 5.1 Speaker System, Rosewill Photon 750w PSU, HSPC Top Deck Tech Station, Windows 10 Pro x64

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cedric
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Re: Getting error starting convertxtovideo now

Post by cedric »

Hello Mike89,

Like said JJ, the problem is due to a corrupted OpenCL installation.
Even if OpenCL.dll is a dynamic link library, it was installed by a 3rd party program (maybe a silent driver update)...

In all cases, regarding the error message you get, you can safely delete this OpenCL.dll file from your C:\system32\ folder

OpenCL.dll is used for H264 hardware encoding tasks, that's why only ConvertXtoVideo need it (ConvertXtoDVD only encode to Mpeg-2, Downloader do not use hardware encoding...)

Regards,

Mike89
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Joined: Tue Sep 11, 2007 4:42 am

Re: Getting error starting convertxtovideo now

Post by Mike89 »

Searching C drive, I find 7 openCL.dll files ranging in size between about 70kb to 205 kb. You're saying I should delete every one of those? Seems like they must be there for something.
I7 3770K (Noctua NH-U14S), ASRock Z77 Extreme6, 16 (2x8) Gigs Corsair DDR3 1600, EVGA GTX 770, Acer P236H, Soundblaster Z, Crucial M500 120 GB SSD, WD 2 TB Black HDD, WD 1 TB Black HDD, WD 2 TB Black HDD (eSata), 2 DVD Burners, Logitech Z-5500 5.1 Speaker System, Rosewill Photon 750w PSU, HSPC Top Deck Tech Station, Windows 10 Pro x64

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cedric
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Re: Getting error starting convertxtovideo now

Post by cedric »

I think that I've just said to remove "C:\Windows\system32\OpenCL.dll"?

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cedric
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Re: Getting error starting convertxtovideo now

Post by cedric »

Any news?

Mike89
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Re: Getting error starting convertxtovideo now

Post by Mike89 »

I took the one out of system32 and still have the error.
I7 3770K (Noctua NH-U14S), ASRock Z77 Extreme6, 16 (2x8) Gigs Corsair DDR3 1600, EVGA GTX 770, Acer P236H, Soundblaster Z, Crucial M500 120 GB SSD, WD 2 TB Black HDD, WD 1 TB Black HDD, WD 2 TB Black HDD (eSata), 2 DVD Burners, Logitech Z-5500 5.1 Speaker System, Rosewill Photon 750w PSU, HSPC Top Deck Tech Station, Windows 10 Pro x64

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JJ
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Re: Getting error starting convertxtovideo now

Post by JJ »

Did you reinstall OpenCL?
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Mike89
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Re: Getting error starting convertxtovideo now

Post by Mike89 »

How do I re-install a .dll file?

The more I search for openCL.dll issues, the more confused I get. Tons of stuff on it and it's baffling.
I7 3770K (Noctua NH-U14S), ASRock Z77 Extreme6, 16 (2x8) Gigs Corsair DDR3 1600, EVGA GTX 770, Acer P236H, Soundblaster Z, Crucial M500 120 GB SSD, WD 2 TB Black HDD, WD 1 TB Black HDD, WD 2 TB Black HDD (eSata), 2 DVD Burners, Logitech Z-5500 5.1 Speaker System, Rosewill Photon 750w PSU, HSPC Top Deck Tech Station, Windows 10 Pro x64

Mike89
Posts: 65
Joined: Tue Sep 11, 2007 4:42 am

Re: Getting error starting convertxtovideo now

Post by Mike89 »

Well hell dudes, I fixed it! Turns out it was the nvidia video driver. I tried to install to a newer one and the Nvidia driver software said it failed to install. I knew then that something was amiss. I had to use DDU driver un-installer in safe mode to get rid of the old nvida drivers, then rebooted and used the Nvidia drivers installer again and the new drivers then got installed. I then rebooted again and tried to start convertxtovideo and it started right up with no openCL.dll error!
I7 3770K (Noctua NH-U14S), ASRock Z77 Extreme6, 16 (2x8) Gigs Corsair DDR3 1600, EVGA GTX 770, Acer P236H, Soundblaster Z, Crucial M500 120 GB SSD, WD 2 TB Black HDD, WD 1 TB Black HDD, WD 2 TB Black HDD (eSata), 2 DVD Burners, Logitech Z-5500 5.1 Speaker System, Rosewill Photon 750w PSU, HSPC Top Deck Tech Station, Windows 10 Pro x64

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cedric
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Re: Getting error starting convertxtovideo now

Post by cedric »

Ok Mike89, thank you for your feedback!

Regards,

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JJ
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Re: Getting error starting convertxtovideo now

Post by JJ »

OpenCL support is included in the latest NVIDIA GPU drivers, so reinstalling those also installs OpenCL, fixing the issue.
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