Convert MKV to MPG No Audio Stream

[anka]

I am using the ConvertXtoVideo ver 1.6.0.47 to convert a MKV file into MPEG format using a custom profile that I have created
The container is MPEG2 - TS
Video track informations resolution 1920x1080, aspect ration 16/9, and framerate same as source
Audio track informations DTS with sample rate 48000 Hz and channels / bitrate 5.1 / 768
Subtitle track informations embed in video

I am adding the video file (which comes in mkv format) and the subtitles. In advanced editing window, everything seems to be ok. Video, audio and subtitles are ok
As soon as the convertion procedure is over, I realize that there is no audio track in the mpeg file. Video and subtitles are ok, but, the audio is missing
What am I doing wrong? Can you help me?

[anka]

The exact same thing happens (no audio track in the output file) with the 1.6.0.48 ver of ConvertXto Video
Is there anybody that could help me?

[Cougar_II]

Hi,

17:43:58.628 Group Advanced encoding options
18:05:38.300 Info subtitle #3 - Encoded subtitles frames: 22
18:05:38.296 Info video #1 - Processed video frames: 21655 (21655 frames encoded, 0 frames dropped, 0 frames duplicated)
17:43:58.706 ------------ -==> [subtitle #3 - dvd_subtitle subtitle, x [Greek]]
L=[subtitle #0 - srt subtitle]
-==> [audio #2 - ac3 audio, 48000Hz, 5.1 Ch., 576000 bps [English]]
L=[audio [eng] dts main audio 6 Ch., 48000 Hz, 768 Kbps]
-==> [video #1 - mpeg2video video, 1920x808, yuv420p, 240x101, 23.98Fps, 8000 Kbps]
L=[video [eng] h264 1920x808 240:101 yuv420p, 23.98 fps, 0 Kbps]
Cut section 0 from 0:15:03 to 2:28:06
Output file: C:\Users\3541\Documents\ConvertXtoVideo Ultimate\Spectre\Spectre.ts (Mpeg2-TS)
Input file: C:\Users\3541\Videos\Spectre\Spectre 2015 1080p BluRay x264 DTS-JYK\Spectre.mkv

Based on your log, there is an ac3 audio stream...

When you say there is NO audio stream, if you load you .ts file in ConvertXtoVideo again or in VSO Player, you do not see any audio stream ?

OR you do see the ac3 stream but no sound comes from it...

[anka]

Cougar thank you for your reply. You are right, audio stream is there and I can hear it...
The problem came up when I load the ts file to the VLC media player. When I convert the mkv into mpg using the ver. 1.6.0.47 then there were no audio track in the output file. And when I converted using the 1.6.0.48 there were no subtitle track. This strange behaviour came up when I load the ts to the VLC media player.
But when I load it to the VSO media player..... everything were perfect
Weird!!!!!

[cedric]

Hello anka,

How is configured your audio settings in VLC?
Some video players can send the audio data to digital output (SPDIF) when input audio is 5.1 channels.
Do you have something plugged in digital output?

Regards,

[anka]

Hello Cedric,
I have already uninstalled the VLC, due to the problems I reported (no audio when the mkv was converted with 1.6.0.47, and no subtitles when the mkv was converted with 1.6.0.48) so I can't recall the audio settings. But I am sure that there is absoloutely nothing plugged in digital output.
Please consider that the problem is solved