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DOWNLOAD ENGINE

Posted: Sun Jan 29, 2023 8:11 pm
by Padge007
Im having a problem even starting VSO Downloader 6 theres an engine problem any ideas


[attachment=0]63d6d299.jpg[/attachment]

Re: DOWNLOAD ENGINE

Posted: Sun Jan 29, 2023 10:49 pm
by Cougar_II
Hello,

Have you tried downloading VSO Downloader & reinstalling it with the .exe installer ?
An engine should be installed.

Start there & report further issues.

I will try it on my pc right now see if I am ok…

Re: DOWNLOAD ENGINE

Posted: Sun Jan 29, 2023 10:52 pm
by Cougar_II
Me again,

Downloader start perfectly on my PC...

Download the latest version here:

https://download.vso-software.fr/archiv ... .0.101.exe

and re-install it...

Re: DOWNLOAD ENGINE

Posted: Mon Jan 30, 2023 10:50 am
by Padge007
yes ive done all that i get the same issue

Re: DOWNLOAD ENGINE

Posted: Mon Jan 30, 2023 4:10 pm
by Katia
Try to do a full uninstall of Downloader. Uninstall it, then use our tool CleanVSO to remove all leftovers of the software (pay attention to chose only Downloader in CleanVSO if you have several VSO programs), and then install Downloader again from here: https://download.vso-software.fr/archiv ... .0.101.exe

CleanVSO: http://download2.vso-software.fr/CleanVSO.exe

Re: DOWNLOAD ENGINE

Posted: Mon Jan 30, 2023 5:10 pm
by Cougar_II
Hummm probably something in the configurations file & or in the registry.

Thar CleanVSO will remove it 100%

Thank you Katia for the link…

Re: DOWNLOAD ENGINE

Posted: Tue Jan 31, 2023 10:36 am
by Padge007
that cleanvso doesnt even pick up my vso downloader 6 installation

Re: DOWNLOAD ENGINE

Posted: Tue Jan 31, 2023 10:40 am
by Padge007
is this normal when trying to load it up



[attachment=0]63d8efea.jpg[/attachment]

Re: DOWNLOAD ENGINE

Posted: Tue Jan 31, 2023 11:48 am
by Cougar_II
Hello,

Looks like it’s in demo mode for now, have you entered your email address ?

It should then go online and find your registration else continue in demo I guess :)

Re: DOWNLOAD ENGINE

Posted: Tue Jan 31, 2023 7:34 pm
by Padge007
thats the pic i get before the engine missing pic theres definitely something wrong im bemused why there is no one from the company answering this looks to me like they take your money and run very frustrating

Re: DOWNLOAD ENGINE

Posted: Tue Jan 31, 2023 8:08 pm
by Cougar_II
I have a feeling VSO might need a Remote Desktop session, this is really bizarre…
Let’s see what Katia says and suggest

Re: DOWNLOAD ENGINE

Posted: Wed Feb 01, 2023 12:46 pm
by Katia
Yes, it is strange, it would be good to see it remotely.
Write me please at support@vsosoftware.fr
*We use TeamViewer tool for remote assistance, so you can see on your screen all that we are doing on your pc