DOWNLOAD ENGINE

download audio/video streaming

Moderators: Maggie, JJ, alexia, LouisM, Forum admin

Post Reply
Padge007
Posts: 22
Joined: Tue Aug 12, 2014 5:00 pm

DOWNLOAD ENGINE

Post by Padge007 »

Im having a problem even starting VSO Downloader 6 theres an engine problem any ideas


[attachment=0]63d6d299.jpg[/attachment]
Attachments
63d6d299.jpg
User avatar
Cougar_II
VSO Fanatic
Posts: 5228
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: DOWNLOAD ENGINE

Post by Cougar_II »

Hello,

Have you tried downloading VSO Downloader & reinstalling it with the .exe installer ?
An engine should be installed.

Start there & report further issues.

I will try it on my pc right now see if I am ok…
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
User avatar
Cougar_II
VSO Fanatic
Posts: 5228
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: DOWNLOAD ENGINE

Post by Cougar_II »

Me again,

Downloader start perfectly on my PC...

Download the latest version here:

https://download.vso-software.fr/archiv ... .0.101.exe

and re-install it...
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
Padge007
Posts: 22
Joined: Tue Aug 12, 2014 5:00 pm

Re: DOWNLOAD ENGINE

Post by Padge007 »

yes ive done all that i get the same issue
User avatar
Katia
Posts: 61
Joined: Thu Oct 13, 2022 3:22 pm

Re: DOWNLOAD ENGINE

Post by Katia »

Try to do a full uninstall of Downloader. Uninstall it, then use our tool CleanVSO to remove all leftovers of the software (pay attention to chose only Downloader in CleanVSO if you have several VSO programs), and then install Downloader again from here: https://download.vso-software.fr/archiv ... .0.101.exe

CleanVSO: http://download2.vso-software.fr/CleanVSO.exe
VSO Support Team
User avatar
Cougar_II
VSO Fanatic
Posts: 5228
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: DOWNLOAD ENGINE

Post by Cougar_II »

Hummm probably something in the configurations file & or in the registry.

Thar CleanVSO will remove it 100%

Thank you Katia for the link…
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
Padge007
Posts: 22
Joined: Tue Aug 12, 2014 5:00 pm

Re: DOWNLOAD ENGINE

Post by Padge007 »

that cleanvso doesnt even pick up my vso downloader 6 installation
Padge007
Posts: 22
Joined: Tue Aug 12, 2014 5:00 pm

Re: DOWNLOAD ENGINE

Post by Padge007 »

is this normal when trying to load it up



[attachment=0]63d8efea.jpg[/attachment]
Attachments
63d8efea.jpg
User avatar
Cougar_II
VSO Fanatic
Posts: 5228
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: DOWNLOAD ENGINE

Post by Cougar_II »

Hello,

Looks like it’s in demo mode for now, have you entered your email address ?

It should then go online and find your registration else continue in demo I guess :)
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
Padge007
Posts: 22
Joined: Tue Aug 12, 2014 5:00 pm

Re: DOWNLOAD ENGINE

Post by Padge007 »

thats the pic i get before the engine missing pic theres definitely something wrong im bemused why there is no one from the company answering this looks to me like they take your money and run very frustrating
User avatar
Cougar_II
VSO Fanatic
Posts: 5228
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: DOWNLOAD ENGINE

Post by Cougar_II »

I have a feeling VSO might need a Remote Desktop session, this is really bizarre…
Let’s see what Katia says and suggest
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
User avatar
Katia
Posts: 61
Joined: Thu Oct 13, 2022 3:22 pm

Re: DOWNLOAD ENGINE

Post by Katia »

Yes, it is strange, it would be good to see it remotely.
Write me please at support@vsosoftware.fr
*We use TeamViewer tool for remote assistance, so you can see on your screen all that we are doing on your pc
VSO Support Team
Post Reply