Error while converting, final file size is too small??

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ZacharySilas
Posts: 1
Joined: Thu Jun 18, 2020 8:18 am

Error while converting, final file size is too small??

Post by ZacharySilas »

I'm am unable to use the vsorep.exe bug reporting tool to request technical assistance. It repeatedly fails with "unable to find drive" error even after giving the program public access thru firewall. Therefore, I'm posting my problem here. Problems: Videos that are 3 minutes long and over 2Mb are producing a conversion error. The log seems to indicate the following cause: Error while converting, final file size is too small: 0 b. What is causing this problem? Additionally, when the video is restarting the VSO Downloader no longer detects it. All programs must be exited and restarted to begin again. Sometimes I must restart the machine. I would appreciate some help. Thanks.

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Maggie
VSO Team Member
Posts: 425
Joined: Fri Jun 14, 2019 10:25 am

Re: Error while converting, final file size is too small??

Post by Maggie »

Hello,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 1.1.71.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,
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Cleaning Before Install_Downloader.png
Maggie,
VSO Support

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