Downloader issues when using my VPN

download audio/video streaming

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Cougar_II
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Downloader issues when using my VPN

Post by Cougar_II » Sat Jan 18, 2020 5:44 pm

Hello everyone,

I don’t consider this a software bug, why I am posting it here.

I have upgraded to the latest version, and wanted to download a YouTube video, but all I had were download issues.

I had an idea and turned off my VPN (PIA / Private Internet Access) and poof it worked like a charge.

Anyone else experiencing issues with Downloader and a VPN ?
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Maggie
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Re: Downloader issues when using my VPN

Post by Maggie » Mon Jan 20, 2020 12:55 pm

Hi there,

The .65? Did you get same result with .64?
Let me know

Cheers,
Maggie,
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Cougar_II
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Re: Downloader issues when using my VPN

Post by Cougar_II » Mon Jan 20, 2020 1:50 pm

Good morning,

YES, when I had the issue, I have reinstalled .64 and to my big surprise, I had the same issue.

So reinstalled .65 on top of it all, stopped VPN and it worked.

One thing I have NOT tried is connect to a different country or VPN site, see if the issue comes from my IP location/connection.
I was fine in the past.
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Maggie
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Re: Downloader issues when using my VPN

Post by Maggie » Mon Jan 20, 2020 2:07 pm

I run a few tests, it is working for us with HMA VPN.
Which one are you using? If it's a free one I could try it out from there.
Let me know!
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Cougar_II
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Re: Downloader issues when using my VPN

Post by Cougar_II » Mon Jan 20, 2020 5:29 pm

Hi,

No worries, I will keep on testing WITH VPN on, and change location :)

https://www.privateinternetaccess.com

PIA is what I use and 99% of the time connect to Toronto, CANADA.

I wanted to look at the logs and sent them, but could NOT find my logs :(

I use the Report Tool this morning (From work) to report .log files issues for me !
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Cougar_II
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Re: Downloader issues when using my VPN

Post by Cougar_II » Tue Jan 21, 2020 9:38 pm

Hello Maggie,

I wanted to retest downloader with my VPN and it told me there was an engine update.

WHAT ? didn't this get done when I installed .65 ?

Anyway, connect in EUROPE, worked.

Reconnected to Toronto, Canada, well.... WORKED !

So maybe my original issue was OLD engine.

This is why I have a request somewhere on the bug site to all ENGINE version in the HELP about and/or in the logs etc... :) :) :)

You know, the LOG I can't find HAHAHA yes another bug report :)
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Maggie
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Re: Downloader issues when using my VPN

Post by Maggie » Wed Jan 22, 2020 2:41 pm

That's a good news! ;)
I've seen your email about the logs, I'll answer asap.
Thanks for your multiple efforts, without them, we would not have been able to solve that! haha

Cheers,
Maggie,
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