Unable to load openssl

download audio/video streaming

Moderators: Maggie, JJ, alexia, LouisM, Forum admin

Post Reply
regodivad
Posts: 6
Joined: Sat Mar 23, 2019 12:44 pm

Unable to load openssl

Post by regodivad »

Hi all,

After having installed VSO Downloader on a new laptop (Windows 10 Home), once I start application, I'm requested to activate HTTPS/SSL.
There I receive following event message: "Unable to load OpenSSL" followed by "SSL certificate is not installed in the Windows store".

I already tried to install manually the certificate located in C:\Program Files (x86)\VSO\VSO Downloader\5\certificate without success.

Would you have any idea/suggestion?

Tks,
David.
User avatar
Cougar_II
VSO Fanatic
Posts: 5190
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: Unable to load openssl

Post by Cougar_II »

Good morning,

Are you having those issues with v5.0.1.58 ?

I know that Build 58 fixed some of those issues...
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
User avatar
Cougar_II
VSO Fanatic
Posts: 5190
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: Unable to load openssl

Post by Cougar_II »

Bug report created, as another user reported SSL issues with v5.0.1.58

http://bugs.vso-software.fr/view.php?id=13628
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
regodivad
Posts: 6
Joined: Sat Mar 23, 2019 12:44 pm

Re: Unable to load openssl

Post by regodivad »

Hi,
Thanks for the answer.
The issue is with version 5.0.1.56 as this is the last one I could find in VSO library.
User avatar
Cougar_II
VSO Fanatic
Posts: 5190
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: Unable to load openssl

Post by Cougar_II »

This is where you can find v5.0.1.58

http://download.vso-software.fr/archive ... 0.1.58.exe

Try again with Build 58 and see if you are all good, or also having SSL issues like a few others are still having.

I am good (for now) with Build 58 :)
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
regodivad
Posts: 6
Joined: Sat Mar 23, 2019 12:44 pm

Re: Unable to load openssl

Post by regodivad »

Hi,
I installed last version (.58) as recommanded but I still have same error.

I hope the next more detailed information will help.

First I'm requested to activate SSL support:
2019-03-27 17_59_44-Window.png
Then I get following error message around OpenSSL:
2019-03-27 18_00_33-Window.png
...followed by:
2019-03-27 18_01_16-Window.png
regodivad
Posts: 6
Joined: Sat Mar 23, 2019 12:44 pm

Re: Unable to load openssl

Post by regodivad »

No reaction, no update from VSO? Is there anybody there?
User avatar
Cougar_II
VSO Fanatic
Posts: 5190
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: Unable to load openssl

Post by Cougar_II »

Hi,

This will take time as VSO only has 1 developper now.

I have opened a bug report to report this, now we wait.
It's sad that it does take time as VSO has excellent products, we will just need to be patient !
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
regodivad
Posts: 6
Joined: Sat Mar 23, 2019 12:44 pm

Re: Unable to load openssl

Post by regodivad »

Only 1 developper for all VSO products? How will he survive?
Tks anyway for the info Cougar_II...
regodivad
Posts: 6
Joined: Sat Mar 23, 2019 12:44 pm

Re: Unable to load openssl

Post by regodivad »

Issue solved by following this post: https-ssl-support-t18841.html
User avatar
Cougar_II
VSO Fanatic
Posts: 5190
Joined: Wed Apr 04, 2007 7:35 pm
Location: Québec, Canada

Re: Unable to load openssl

Post by Cougar_II »

Thank you very much, I will see if this solves the issue for the other user now...
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
Image
Post Reply