Help! VSO Downloader Crashing!

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danyll
Posts: 1
Joined: Fri Oct 02, 2020 11:56 pm

Help! VSO Downloader Crashing!

Post by danyll »

Hello vso-software Team,

I have the paid version of VSO and it seems that just about every time I use it it will eventually crash and I will loose all the files the downloader was working on. This is a BIG problem as some of the files are from live streams which means the data from that file can not be found ever again. Is there some way to fix this or a way that the file can be saved in parts so that rather than losing an entire 1 hour broadcast I will only loose the part of the broadcast that was being recorded at the time of the crash?

It seems to only happen if I have the VSO Downloader window open and hasn't happened yet with it running in the background. Sometimes it seems to be triggered by trying to remove a file from the list that hasn't started downloading correctly but other actions also seem to trigger a crash, such as adjusting the settings.

Please help! VSO is great, but the crashes are becoming a nuisance.

User avatar
Maggie
VSO Team Member
Posts: 426
Joined: Fri Jun 14, 2019 10:25 am

Re: Help! VSO Downloader Crashing!

Post by Maggie »

Hello,

We'll sort this out together!

Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,

Maggie,
VSO Support Team
Maggie,
VSO Support

achugh
Posts: 10
Joined: Tue Dec 27, 2016 5:16 am

Re: Help! VSO Downloader Crashing!

Post by achugh »

Support,

I'm having the same problem on Windows 10 version 20H2 with all the latest patches installed. Occasionally, VSO Downloader will crash and will write the following Event Log entries into the Windows Event Viewer.

EVENT ID : 1000
Faulting application name: VsoDownloader.exe, version: 5.1.1.70, time stamp: 0x5e66c0c8
Faulting module name: KERNELBASE.dll, version: 10.0.19041.572, time stamp: 0x979ddb1d
Exception code: 0x0eedfade
Fault offset: 0x00129ab2
Faulting process id: 0x2a40
Faulting application start time: 0x01d6bb8a3094bb53
Faulting application path: C:\Program Files (x86)\VSO\VSO Downloader\5\VsoDownloader.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 9ed29fd9-8201-4b82-bec6-4d2db761b78e
Faulting package full name:
Faulting package-relative application ID:

EVENT ID : 1001
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: VsoDownloader.exe
P2: 5.1.1.70
P3: 5e66c0c8
P4: KERNELBASE.dll
P5: 10.0.19041.572
P6: 979ddb1d
P7: 0eedfade
P8: 00129ab2
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_VsoDownloader.ex_68d7dab75e185a477aa214c9e503b65ead70b0_cde2dfac_f95f3f6a-feec-4c7c-96ad-3a8bee199cf9

Analysis symbol:
Rechecking for solution: 0
Report Id: 9ed29fd9-8201-4b82-bec6-4d2db761b78e
Report Status: 4
Hashed bucket:
Cab Guid: 0

EVENT ID : 1001
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: VsoDownloader.exe
P2: 5.1.1.70
P3: 5e66c0c8
P4: KERNELBASE.dll
P5: 10.0.19041.572
P6: 979ddb1d
P7: 0eedfade
P8: 00129ab2
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1875.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_VsoDownloader.ex_68d7dab75e185a477aa214c9e503b65ead70b0_cde2dfac_f95f3f6a-feec-4c7c-96ad-3a8bee199cf9

Analysis symbol:
Rechecking for solution: 0
Report Id: 9ed29fd9-8201-4b82-bec6-4d2db761b78e
Report Status: 100
Hashed bucket:
Cab Guid: 0

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