Lost licence key not being re sent

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colinkeir86
Posts: 3
Joined: Mon Dec 23, 2013 3:19 pm

Lost licence key not being re sent

Post by colinkeir86 » Fri Apr 10, 2015 11:55 am

Hi

I have been requesting a new licence key through the technical support part of the website for some time now. However everytime I do the process, it recognises my email and it says that a new key will be sent to me, but I never seem to get one. I've tried this many times but never seem to get anything. Please help.

Colin

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Annelise
VSO Team Member
Posts: 917
Joined: Mon Apr 02, 2007 2:17 pm
Location: France

Re: Lost licence key not being re sent

Post by Annelise » Fri Apr 10, 2015 12:07 pm

Hi

please send us an email with the contact form and we'll resend the key: http://www.vso-software.fr/contactform. ... ic=general
ALso, check your spam folder , this is where the emails usually end when they're not going to the inbox

colinkeir86
Posts: 3
Joined: Mon Dec 23, 2013 3:19 pm

Re: Lost licence key not being re sent

Post by colinkeir86 » Fri Apr 10, 2015 1:31 pm

thank you. After sending an email through the contact form I got a key sent. Thanks

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