licenses were already requested

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horazius
Posts: 1
Joined: Sun Jul 08, 2012 5:34 am

licenses were already requested

Post by horazius » Sun Jul 08, 2012 5:40 am

It's the second time i stepped into this trap:

License renewal/License requesting as a gold member. I requested the wrong licenses first, and now tried to request the license i really need: the license for DVD Converter Ultimate. But now the website always says:

One or more licenses were already requested. Note that some licenses may require manual processing, so please be patient.

Why is that so? Would you please sent me the license for DVD Converter Ultimate manually (Account = registered E-Mail here)


Best regards
Daniel

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Claire
VSO Team Member
Posts: 5913
Joined: Mon Apr 02, 2007 1:39 pm
Location: France
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Re: licenses were already requested

Post by Claire » Mon Jul 09, 2012 9:25 am

Hello Daniel,

You can close your browser and do the request again or use another browser and request the keys. (It is a security measure, what you are facing.)

I have sent you your Bly-ray and DVD Converter keys version 2.

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