very slow

Convert to HD, convert Blu-ray , blu-ray menu, Burn bluray disks, create blu-ray disk, create AVCHD, Create custom blu-ray disk with menu

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xspankyxduckx
Posts: 8
Joined: Wed Oct 17, 2018 10:18 pm

very slow

Post by xspankyxduckx » Sat Jan 12, 2019 5:56 am

Im dragging 2 video files into it and its going really slow. its at the pre-loading menu thing and it sits there for a few hours then it starts with the videos and does them for atleast 6 hours then when trying to edit menu wont go any farther just sits and tries to load. Any idea whats going on?
one video is 4.88gb at 5:59
and the other is 2.27gb at 2:46
both are mkv it was working fine and I havnt used it in awhile now its doing this I have no clue why its taking so long.

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JJ
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Posts: 6190
Joined: Thu Sep 14, 2006 1:25 pm
Location: Finland

Re: very slow

Post by JJ » Sat Jan 12, 2019 8:57 am

Post conversion log that shows those files, then we might find a cause.
-------------------------------------------------------
http://www.click2give4free.com/val.php?v=739
This link is just for spammers, don't click!

xspankyxduckx
Posts: 8
Joined: Wed Oct 17, 2018 10:18 pm

Re: very slow

Post by xspankyxduckx » Sat Jan 12, 2019 9:14 am

Well right now its sitting at loading files 1 of 2 it hasn't even loaded them into it, Ive tried other files smaller and shorter and they were doing the same thing

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JJ
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Posts: 6190
Joined: Thu Sep 14, 2006 1:25 pm
Location: Finland

Re: very slow

Post by JJ » Sun Jan 13, 2019 5:11 pm

Still need that log.
-------------------------------------------------------
http://www.click2give4free.com/val.php?v=739
This link is just for spammers, don't click!

xspankyxduckx
Posts: 8
Joined: Wed Oct 17, 2018 10:18 pm

Re: very slow

Post by xspankyxduckx » Mon Jan 28, 2019 7:04 pm

how do i get the log if it wont even load any videos?

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JJ
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Posts: 6190
Joined: Thu Sep 14, 2006 1:25 pm
Location: Finland

Re: very slow

Post by JJ » Mon Jan 28, 2019 7:19 pm

Crash log should have that info.
-------------------------------------------------------
http://www.click2give4free.com/val.php?v=739
This link is just for spammers, don't click!

frankensteinsmonster
Posts: 1
Joined: Sat Aug 03, 2019 9:02 am

Re: very slow

Post by frankensteinsmonster » Sat Aug 03, 2019 9:09 am

Having same problem here's log:


:crash_log='C:\ProgramData\VSO\ConvertXtoHD\3\Log\ConvertXtoHD 3_crashlog.20190802.214135.487.log'
:library=false
:app_name=ConvertXToHD.exe
:app_version=3.0.0.64
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

21:42:22.316 Info Loading: "E:\OLECAT\Long.Shot.2019.720p.WEBRip.x264-[YTS.LT].mp4 - File" 1/1
21:42:22.134 Info Sources filtered, found 1 protocols
21:42:21.926 Info Added protocol E:\OLECAT\Long.Shot.2019.720p.WEBRip.x264-[YTS.LT].mp4, candidate 1/1
21:42:21.715 Info Found 1 candidates
21:42:21.322 Info Filtering sources
21:42:21.322 Group Loading file(s)
21:41:58.167 Info Personnal resources size (C:\Users\Frankenstein\Documents\ConvertXtoHD_Resources\): 0MB, 0 file(s)
21:41:58.164 Info Monotonizer size (C:\ProgramData\vso\vsomsl): 0MB, 0 file(s)
21:41:58.161 Info Thumb cache size (C:\ProgramData\VSO\vsothumbs): 0MB, 1 file(s)
21:41:58.157 Info Logs and templates size (C:\ProgramData\VSO\ConvertXtoHD\3\): 71MB, 666 file(s)
21:41:58.132 Group Folder data
21:41:58.099 Info Menu templates loaded: 20
21:41:54.662 Info Command line: 0 parameter(s)
Param #00: "C:\Program Files (x86)\VSO\ConvertXtoHD\3\ConvertXToHD.exe"
21:41:54.661 Info Total Physical Memory : 16286 Mb.

Available Physical Memory : 12678 Mb.
Memory Load : 22%
Total Virtual Memory : 4095 Mb.
Available Virtual Memory : 3686 Mb.
Available extended Virtual Memory : 0 Mb.
Total Memory : 19230 Mb.
Available Memory : 15068 Mb.
21:41:54.660 Info Processor Intel(R) Core(TM) i7-3940XM CPU @ 3.00GHz with 16/8 core(s) CPU
Supported instruction set: MMX,sse,sse2,sse3,ssse3,sse41,sse42,avx,aes
21:41:54.623 Info User OS: Windows 10 Enterprise, Microsoft Windows 10 Professional (Build 18362)
file name : C:\Program Files (x86)\VSO\ConvertXtoHD\3\ConvertXToHD.exe
file version : 3.0.0.64
User language : English (United States)
System language : English (United States)
21:41:35.564 Info Loading templates from: "C:\Users\Frankenstein\Documents\ConvertXtoHD_Resources\Templates\"
21:41:35.563 Info Loading templates from: "C:\ProgramData\VSO\ConvertXtoHD\3\Templates\"
21:41:35.558 ------------ ***************************ConvertXToHD.exe:1136 Log session start 2019-08-02 at 21:41:32.862***************************
21:41:35.551 Info 1 writer(s) found.
21:41:35.490 Group Burn engine events

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Maggie
VSO Team Member
Posts: 210
Joined: Fri Jun 14, 2019 10:25 am

Re: very slow

Post by Maggie » Wed Aug 07, 2019 12:25 pm

xspankyxduckx wrote:Well right now its sitting at loading files 1 of 2 it hasn't even loaded them into it, Ive tried other files smaller and shorter and they were doing the same thing
frankensteinsmonster wrote:Having same problem here's log:


:crash_log='C:\ProgramData\VSO\ConvertXtoHD\3\Log\ConvertXtoHD 3_crashlog.20190802.214135.487.log'
:library=false
:app_name=ConvertXToHD.exe
:app_version=3.0.0.64
:most_recent=first
:event_header='{time} {type}'
:LongDateFormat=yyyy"-"mm"-"dd
:ShortDateFormat=dd mmm
:LongTimeFormat=hh":"nn":"ss"."zzz
:ShortTimeFormat=hh":"nn":"ss
:status=started
:group_indent=4

21:42:22.316 Info Loading: "E:\OLECAT\Long.Shot.2019.720p.WEBRip.x264-[YTS.LT].mp4 - File" 1/1
21:42:22.134 Info Sources filtered, found 1 protocols
21:42:21.926 Info Added protocol E:\OLECAT\Long.Shot.2019.720p.WEBRip.x264-[YTS.LT].mp4, candidate 1/1
21:42:21.715 Info Found 1 candidates
21:42:21.322 Info Filtering sources
21:42:21.322 Group Loading file(s)
21:41:58.167 Info Personnal resources size (C:\Users\Frankenstein\Documents\ConvertXtoHD_Resources\): 0MB, 0 file(s)
21:41:58.164 Info Monotonizer size (C:\ProgramData\vso\vsomsl): 0MB, 0 file(s)
21:41:58.161 Info Thumb cache size (C:\ProgramData\VSO\vsothumbs): 0MB, 1 file(s)
21:41:58.157 Info Logs and templates size (C:\ProgramData\VSO\ConvertXtoHD\3\): 71MB, 666 file(s)
21:41:58.132 Group Folder data
21:41:58.099 Info Menu templates loaded: 20
21:41:54.662 Info Command line: 0 parameter(s)
Param #00: "C:\Program Files (x86)\VSO\ConvertXtoHD\3\ConvertXToHD.exe"
21:41:54.661 Info Total Physical Memory : 16286 Mb.

Available Physical Memory : 12678 Mb.
Memory Load : 22%
Total Virtual Memory : 4095 Mb.
Available Virtual Memory : 3686 Mb.
Available extended Virtual Memory : 0 Mb.
Total Memory : 19230 Mb.
Available Memory : 15068 Mb.
21:41:54.660 Info Processor Intel(R) Core(TM) i7-3940XM CPU @ 3.00GHz with 16/8 core(s) CPU
Supported instruction set: MMX,sse,sse2,sse3,ssse3,sse41,sse42,avx,aes
21:41:54.623 Info User OS: Windows 10 Enterprise, Microsoft Windows 10 Professional (Build 18362)
file name : C:\Program Files (x86)\VSO\ConvertXtoHD\3\ConvertXToHD.exe
file version : 3.0.0.64
User language : English (United States)
System language : English (United States)
21:41:35.564 Info Loading templates from: "C:\Users\Frankenstein\Documents\ConvertXtoHD_Resources\Templates\"
21:41:35.563 Info Loading templates from: "C:\ProgramData\VSO\ConvertXtoHD\3\Templates\"
21:41:35.558 ------------ ***************************ConvertXToHD.exe:1136 Log session start 2019-08-02 at 21:41:32.862***************************
21:41:35.551 Info 1 writer(s) found.
21:41:35.490 Group Burn engine events
Please guys, could you try a clean/fresh install of our last beta version:
http://download.vso-software.fr/archive ... 0.0.68.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!
Attachments
Cleaning Before Install_ConvertXtoDVD.png
Maggie,
VSO Support

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