VSO Software Forum

@BucketofBolts

Thank you so much for the workaround!

Hi there,

Could only one of you guy send us a problematic file so we could reproduce the bug?
http://www.vso-software.fr/download_pro ... uct=vsorep

Cheers!

Oh, sorry I did not properly understand what you were saying.
Yes, we will soon repair this scaling issue for 4K screen users!

https://bugs.vso-software.fr/view.php?id=13687

Hello, Thanks for the report! After a few tries, it opens a folder if ISO output. If DVD folder and disk not ejected, it plays the result. If disk ejected (I've reported the bug: https://bugs.vso-software.fr/view.php?id=13807) it tries to play the result. Is it the bug you were talking about? Let me...

New beta version released!

Yes, you're right!
(some users won't have to, depending of the configuration)

Just adding a small screenshot to JJ's post:

Hello qingyihy, VSO Downloader does support most of the 4K videos! (try this one for example https://www.youtube.com/watch?v=LXb3EKWsInQ) The only potential issue would be with AV-1, it could work but might not... For information, the next update will improve the 4K, UHD, etc detection (update of li...

Hi balrod,
Could you try to open Downloader as an administrator?
Tell me how it goes!
Cheers,

Hello,

Your key is too old for v 7.0.0.69.
Either go back to one of the two versions I gave you before, or renew for another year, or purchase a lifetime license with lifetime updates so your key will never be too old again!

Regards,

Maggie

Hi minh,

We'll have to organise a TeamViewer.
Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,

Hello,

We'll sort this out together!

Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,

Hi there,
Do you want us to check it out via TeamViewer?
If yes, please send email to support@vsosoftware.fr, we will organise a remote control.
Regards,

Hi BrimStone, I've just sent your new key by email. Please note that your 1-year free update license has expired since 20-Jun-2019. The download links point to the latest version(s) that can be used with your license: Latest Unstable ConvertXtoDVD 7 version [7.0.0.65] published 17-Jun-2019 - http://...

Would it be possible for you to send the file via our Support Center tool?

filmczy wrote: ↑Fri Nov 22, 2019 6:01 am Color option in menu edit still shows "Personnaliser"

I believe this was already reported as a bug prior to new release.

Hi there,
It has been reported: https://bugs.vso-software.fr/view.php?id=13804
Cheers,

Hi there, I understand your frustration :oops: We'll sort it out and solve it. I did a few tries but I don't use Downloader as much as you do... Could you try a clean install of the last version? (checking the three cleaning boxes) http://download.vso-software.fr/archives/downloader/v5/vso_downloade...

mmmmh... That's odd!
Cannot reproduce at all.
Could you try to reset all your settings to default?
To try with another menu (a VSO one)?
What's happening? Let me know.

Cheers,

Hi there,

Could you please send a screenshot explaining what feature would you like to see exactly?
Thanks a lot!

Cheers,

Hello,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.69.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,

VSO Support team