VSO Software Forum

Have answered you by email

Thanks for the update, always useful!

We are very sorry to hear that!
If at some point you want to solve this issue, we remain available. Feel free to contact support@vsosoftware.fr
(ConvertXtoDVD 7.0.0.69 is working fine for the majority of our customer according to the feedback we are receiving )

Have a lovely day,
Maggie

2 final candidates, decision should be on Friday

Thanks Cougar_II, always a great idea to check update first!

Have you tried a clean reinstall regarding the acceleration issue?
http://download.vso-software.fr/archive ... 1.0.66.exe
Please check all three cleaning options. (see attached screenshot)

Cheers,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.69.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,

Hello,

We'll sort this out together!

Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,

Thanks!
That feature should be implemented on the new interface.

Thanks for the solution!
Will help if somebody suffers from the same issue.

Cheers,

Hi there, Is it only happening with one movie? Could you please try with: -another file -another disk -another burner (external or different machine) You could also try a clean/fresh install of our last version: http://download.vso-software.fr/archives/cxd/v7/vso_convertxtodvd_setup_7.0.0.69.exe Ple...

See attached screenshot

Solved!
Please update the engine motor. (Help>check updates)

Hi there,
Please check the post from Jacques on this thread, you got all the info you need!
viewtopic.php?f=53&t=20693&p=103635#p103635

Cheers,

@snowapple
Could you please send us a subtitle file (Japanese, not working) via support@vsosoftware.fr?
Cheers,

I renamed the bug, you are right. Clearer like that!

Hi there, This bug has already been reported: https://bugs.vso-software.fr/view.php?id=13687. It is happening with all our apps. Since we are working on the new interfaces, it won't be solved soon but we are doing our best :) Thanks for your patience and support! Thanks Cougar_II for your help/suppo...

New beta version released!

That's a good news!
I've seen your email about the logs, I'll answer asap.
Thanks for your multiple efforts, without them, we would not have been able to solve that! haha

Cheers,

Hello,

Thanks for the report.
We should release a big update of ConvertXtoVideo with BluRay Converter and DVD Converter included in.
The option will be available on the big new Converter.

Regards,

I run a few tests, it is working for us with HMA VPN.
Which one are you using? If it's a free one I could try it out from there.
Let me know!