Hi Gripweed,
Thank you so much for your message, support and advice!
I've just reached out videohelp.com in order to answer to these XP reviews as editor.
We'll remove all XP references on the website asap.
Have a lovely day ♥
Search found 356 matches
- Wed Jul 15, 2020 11:32 am
- Forum: ConvertXtoDVD 7
- Topic: XP support
- Replies: 14
- Views: 15842
- Tue Jul 07, 2020 12:02 pm
- Forum: ConvertXtoDVD 7
- Topic: Convertxtodvd 7 license key is not working
- Replies: 2
- Views: 8904
Re: Convertxtodvd 7 license key is not working
We are very sorry for the inconvenience, we had a server crash.
Could you please retry? It should work now!
Regards,
Could you please retry? It should work now!
Regards,
- Thu Jul 02, 2020 1:13 pm
- Forum: ConvertXtoDVD 7
- Topic: But I've Already Paid.
- Replies: 11
- Views: 13552
Re: But I've Already Paid.
Hello,
If you've already entered your email, I should be able to help from here
Please send me a private message with the email you used for purchase!
Regards,
If you've already entered your email, I should be able to help from here
Please send me a private message with the email you used for purchase!
Regards,
- Tue Jun 30, 2020 1:04 pm
- Forum: ConvertXtoDVD 7
- Topic: But I've Already Paid.
- Replies: 11
- Views: 13552
Re: But I've Already Paid.
Hello,
Thanks for the message!
Have you copied/pasted the key on the ENTER LICENSE KEY box? (Help menu)
If yes, please send me an email at support @ vsosoftware.fr we'll sort it out asap.
Regards,
Thanks for the message!
Have you copied/pasted the key on the ENTER LICENSE KEY box? (Help menu)
If yes, please send me an email at support @ vsosoftware.fr we'll sort it out asap.
Regards,
- Fri Jun 26, 2020 1:09 pm
- Forum: ConvertXtoDVD 7
- Topic: Conversion canceled by user
- Replies: 5
- Views: 11512
Re: Conversion canceled by user
Great, yes we are experiencing memory leak, especially when encoding subtitles.
Sorry for that!
Improvments about that on the last version: http://download.vso-software.fr/archive ... 0.0.73.exe
Sorry for that!
Improvments about that on the last version: http://download.vso-software.fr/archive ... 0.0.73.exe
- Thu Jun 25, 2020 4:20 pm
- Forum: ConvertXtoDVD 7
- Topic: Conversion canceled by user
- Replies: 5
- Views: 11512
Re: Conversion canceled by user
Hello,
How many subtitles? Could you retry with one or two sub-tracks only?
Regards,
Maggie
How many subtitles? Could you retry with one or two sub-tracks only?
Regards,
Maggie
- Thu Jun 25, 2020 4:16 pm
- Forum: ConvertXtoDVD 7
- Topic: Intel or AMD Ryzen?
- Replies: 9
- Views: 12477
Re: Intel or AMD Ryzen?
We are interested in feedback regarding both.
- Thu Jun 25, 2020 4:15 pm
- Forum: ConvertXtoDVD 7
- Topic: Intel or AMD Ryzen?
- Replies: 9
- Views: 12477
Re: Intel or AMD Ryzen?
Just small side-info (no feedback about the perf, we have no opinion on that):
We have only been able to test with INTEL (we'll soon purchase an AMD to test)
We have only been able to test with INTEL (we'll soon purchase an AMD to test)
- Thu Jun 25, 2020 11:27 am
- Forum: ConvertXtoDVD 7
- Topic: Question about hardware acceleration
- Replies: 1
- Views: 8035
Re: Question about hardware acceleration
Hello there,
The important thing isn't the card itself but the encoding/decoding chip.
Sometimes a very expensive card will not be as efficient (to gain speed) than the cheapest ones.
Somes on this forum might be more up to date than me regarding best hardware to use CXD.
Regards,
Maggie
The important thing isn't the card itself but the encoding/decoding chip.
Sometimes a very expensive card will not be as efficient (to gain speed) than the cheapest ones.
Somes on this forum might be more up to date than me regarding best hardware to use CXD.
Regards,
Maggie
- Wed Jun 24, 2020 11:49 am
- Forum: ConvertXtoHD 3
- Topic: Stops working after conversion complete
- Replies: 6
- Views: 11564
Re: Stops working after conversion complete
Hello Patrick,
Welcome! ♥
Please open HELP menu and VSO Support Center, so I can have your logs.
Regards,
Welcome! ♥
Please open HELP menu and VSO Support Center, so I can have your logs.
Regards,
- Wed Jun 24, 2020 11:48 am
- Forum: VSO Downloader
- Topic: Any Way to Download Just Audio?
- Replies: 5
- Views: 14386
Re: Any Way to Download Just Audio?
Hi there, you could also just convert it on VSO Downloader (two arrows, on the right)
Choose any music format.
The new Downloader will allow you to retrieve the sound track only without converting (faster!)
Choose any music format.
The new Downloader will allow you to retrieve the sound track only without converting (faster!)
- Tue Jun 23, 2020 2:58 pm
- Forum: ConvertXtoHD 3
- Topic: ConvertXtoHD does not work with Samsung BD-H6500
- Replies: 1
- Views: 8869
Re: ConvertXtoHD does not work with Samsung BD-H6500
Hi there,
Could you try the last version: http://download.vso-software.fr/archive ... 0.0.73.exe
Could you try the last version: http://download.vso-software.fr/archive ... 0.0.73.exe
- Mon Jun 22, 2020 2:31 pm
- Forum: ConvertXtoVideo 2
- Topic: Library is NOT Registerered?
- Replies: 4
- Views: 12012
Re: Library is NOT Registerered?
So sorry for the delay, I needed help for this matter (beyond my IT skills!)
I've emailed you.
I've emailed you.
- Fri Jun 19, 2020 11:55 am
- Forum: VSO Downloader
- Topic: Two versions in Programs and Features
- Replies: 0
- Views: 14814
Re: Two versions in Programs and Features
Hello,
Have you tried to uninstall them from "Remove Apps" windows tool?
If yes, and unsuccessful, just remove all VSO folders on ProgramFiles and AppData (if you are a bit familiar with computer)
Then, reinstall. Let me know.
Regards,
Have you tried to uninstall them from "Remove Apps" windows tool?
If yes, and unsuccessful, just remove all VSO folders on ProgramFiles and AppData (if you are a bit familiar with computer)
Then, reinstall. Let me know.
Regards,
- Fri Jun 19, 2020 11:51 am
- Forum: VSO Downloader
- Topic: Error while converting, final file size is too small??
- Replies: 1
- Views: 9166
Re: Error while converting, final file size is too small??
Hello,
Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 1.1.71.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!
Regards,
Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 1.1.71.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!
Regards,
- Fri Jun 19, 2020 11:50 am
- Forum: VSO Downloader
- Topic: When VPN is running videos are not being detected?
- Replies: 2
- Views: 9594
Re: When VPN is running videos are not being detected?
That's good to know! Thanks for the tips
- Fri Jun 19, 2020 11:47 am
- Forum: ConvertXtoVideo 2
- Topic: Error Code
- Replies: 6
- Views: 13488
Re: Error Code
The few things you could try are:
-installing as admin
-installing without antivirus or check history and allow if blocked
-check rights of the apps/installer (right click properties)
-installing as admin
-installing without antivirus or check history and allow if blocked
-check rights of the apps/installer (right click properties)
- Fri Jun 12, 2020 9:27 am
- Forum: ConvertXtoVideo 2
- Topic: Error Code
- Replies: 6
- Views: 13488
Re: Error Code
please reach me at support @ vsosoftware.fr, we'll organise a remote control.
- Thu Jun 11, 2020 12:41 pm
- Forum: ConvertXtoHD 3
- Topic: problem not enough space
- Replies: 3
- Views: 9557
Re: problem not enough space
You are perfectly right, thanks for the report.
Noted for the future versions
Noted for the future versions
- Thu Jun 11, 2020 12:39 pm
- Forum: ConvertXtoVideo 2
- Topic: Error Code
- Replies: 6
- Views: 13488
Re: Error Code
Hello Tom,
Does the program refuse to start?
Or the conversion?
Regards,
Does the program refuse to start?
Or the conversion?
Regards,