VSO Software Forum

You have just downloaded a video, and you have no audio or video stream? The problem may be caused by your browser's cache. You need to clear the cache and detect the video again. Here are step-by-step guides to clear your browser's cache depending on your browser: - Firefox - Chrome - Internet Expl...

And many requested that the program quit when clicking on the red X at the top right when we implemented it in an earlier version. Sounds like an eternal debate.

Hello, le protocole utilisé par animedigitalnetwork.fr est un type de RTMP. Le RTMP basique est compatible avec le Downloader, mais il existe d'autres types de RTMP un peu plus difficiles à récupérer, comme celui sur lequel tu sembles être tombé. On y travaille, mais on n'est pas en mesure de dire q...

Use the support tool, it will send it automatically:
http://www.vso-software.fr/contactform. ... =technical

Which site? Which media? What about the conversion profile selected? Providing detailed information in your original post is far more likely to draw attention from the community and the staff and thereby help solve the issue. Send us a technical report via the technical support page: http://www.vso-...

Hello,

we can't be of any help without the log file. Please provide it via the technical support page:
http://www.vso-software.fr/contactform. ... =technical

Hello,

please post the log file so we can investigate the issue.
You will find it in this location (pick the most recent one(s)):
C:\ProgramData\VSO\VSO Downloader\4\log

Actually clicking the delete icon in the interface will show up a confirmation message so that you can choose whether you delete the files or just clear the completed ones from the list. Also, the main 5 buttons are linked to a selected file, as opposed to the 'manage list'. We want to keep the main...

What do you mean?

These files are fragments of one continuous file, but they can't be merged manually, this is the Downloader's task. File sizes ranged from 1MB to 44MB when I tested downloading, and most aren't readable with VLC.
I think it's a very special case which will be fixed in a future update.

Is it still happening with the latest pre-release version?
What's the site you downloaded from? Were you converting several items?

When I download the installer from the given URL, I only get version 3.1.0.31 instead of the announced 3.1.0.42.

Get the pre-release version from the product page (click on the link under the main download button)

Thanks for the feedback! Glad you enjoy the Downloader.

Please provide us with the URL of the video.
Note that live recording isn't a bug of the downloader. It will switch to that mode depending on the host response and the protocol used to encrypt the streams.

Ouch! You've got an old version (3.0.2.1). Please first update it and test again:
http://www.vso-software.fr/products/dow ... loader.php

What VPN do you use?

Please copy and paste the VSO Downloader log in your message, we can't be of any help without it.

The log is located here:
C:\ProgramData\VSO\VSO Downloader\3\log

Choose the one containing the VPN/detection problem.

Hello,

please install the latest beta version:
http://forums.vso-software.fr/vso-downl ... 17348.html

If you are still experiencing the problem, send us a technical report:
http://www.vso-software.fr/contactform. ... =technical

Hello,

What do you mean by "nothing will accept"?
Do you have the key for version 2? (I suppose so, based on the fact that you purchased it in october 2012). Is it not accepting the key when entering it? Is there an error message?

The host server uses a special encryption, so the streams can't be retrieved by VSO Downloader for now. We're working on it and will release a version that supports this site.

:arrow: No streaming detection / network adapter problem :arrow: Antivirus/firewall compatibility :arrow: Can't detect a media file / or download again :arrow: Live Recording :arrow: Guides and FAQ links :arrow: Recommanded VPN :arrow: Downloader not working when VPN running