Search found 1588 matches

by Claire
Fri Jun 30, 2017 2:33 pm
Forum: ConvertXtoDVD 7
Topic: re thumbnails
Replies: 4
Views: 3230

Re: re thumbnails

by Claire
Fri Jun 30, 2017 12:29 pm
Forum: ConvertXtoDVD 7
Topic: blocky encoding
Replies: 6
Views: 4199

Re: blocky encoding

Hello, It can't be your GPU unless you have the option checked to use hardware optimizations (and therefore hardware decoding, as there is no hardware encoding with ConvertXtoDVD). I think the different results you are seeing are mainly influenced by how many files you convert in one project. Depend...
by Claire
Thu Jun 29, 2017 1:00 pm
Forum: ConvertXtoHD 3
Topic: CXtoHD - Latest beta - 3.0.0.69 released!
Replies: 109
Views: 388614

Re: CXtoHD - v3.0.0.40 beta version

Hi,

Thanks for posting all your findings. I've replied by private message. Of course if we can help troubleshoot more and get to the bottom of this and hopefully solve the bug if it is one that would be great!
by Claire
Thu Jun 29, 2017 12:46 pm
Forum: ConvertXtoDVD 7
Topic: blocky encoding
Replies: 6
Views: 4199

Re: blocky encoding

Hello, To start it would be best if you could post your log file of the conversion, you can find that here C:\ProgramData\VSO\ConvertXToDVD\7\Log The only big change between version 6 and version 7 is the menu template creator which was added, so the encoding engine was not adjusted or changed (or n...
by Claire
Thu Jun 29, 2017 8:09 am
Forum: ConvertXtoVideo 2
Topic: Converted video issue
Replies: 3
Views: 3003

Re: Converted video issue

Yes it is odd, it should have worked right off the bad in ConvertXtoVideo.

Thanks for posting all your findings. I've sent you an email so we can troubleshoot more if you don't mind.
by Claire
Wed Jun 28, 2017 7:04 am
Forum: Blu-ray Converter and DVD Converter
Topic: MKV x265 HEVC
Replies: 1
Views: 11904

Re: MKV x265 HEVC

Yes normally by the end of the year.
by Claire
Wed Jun 28, 2017 6:59 am
Forum: VSO Downloader
Topic: Cant register the newer version of VSO downloader
Replies: 4
Views: 4148

Re: Cant register the newer version of VSO downloader

if you use your email address which you have associated with your forum account you are found in our database if you want to use version 5 you would need to renew you license
and you can do so here
http://www.vso-software.fr/upgrade.php
by Claire
Tue Jun 27, 2017 12:19 pm
Forum: ConvertXtoHD 3
Topic: Audio dropouts
Replies: 1
Views: 2195

Re: Audio dropouts

I've never heard of this problem of audio dropouts before. If you could post your log file that would be useful, you will find it here C:\ProgramData\VSO\ConvertXtoHD\3\Log If this is unchecked "Convert DTS/TrueHD to AC-3" and the stream was a compatible dts format then the stream was copi...
by Claire
Tue Jun 27, 2017 12:06 pm
Forum: ConvertXtoHD 3
Topic: Bug where sometimes font is small.
Replies: 2
Views: 3066

Re: Bug where sometimes font is small.

I received your email and just now replied to it.

We will need to reproduce the bug in order to correct it.
by Claire
Mon Jun 26, 2017 1:43 pm
Forum: ConvertXtoDVD 7
Topic: DRM Protection
Replies: 4
Views: 3342

Re: DRM Protection

I've send you an email that should help smooth out the problem.
by Claire
Mon Jun 26, 2017 7:31 am
Forum: ConvertXtoHD 3
Topic: Access Violation Bug
Replies: 3
Views: 3311

Re: Access Violation Bug

I'm sorry, there was an error in my last message. I tried to reproduce and I could not, so for me the problem is fixed in a newer version. Please try with the latest version 2 or V3 and let me know.
by Claire
Fri Jun 16, 2017 9:42 am
Forum: ConvertXtoHD 3
Topic: Problems with subtitles
Replies: 11
Views: 7441

Re: Problems with subtitles

Thanks for your proposal to try with other versions, but I don't think it will be necessary. I believe I heard this might be fixed in the next coming version.
by Claire
Fri Jun 16, 2017 9:38 am
Forum: ConvertXtoHD 3
Topic: Blank Screen With Menus
Replies: 4
Views: 3614

Re: Blank Screen With Menus

@ jmanwf maybe you've got this solved now?
by Claire
Fri Jun 16, 2017 9:36 am
Forum: ConvertXtoHD 3
Topic: select overlay
Replies: 1
Views: 2427

Re: select overlay

Hello,

I think this problem has been fixed in our latest version.

What you can do is check in the advanced editor and click on the remote control icon in the upper right and test. You can/ should be able to take a screenshot of our interface and post it.
by Claire
Fri Jun 16, 2017 9:17 am
Forum: ConvertXtoHD 3
Topic: Access Violation Bug
Replies: 3
Views: 3311

Re: Access Violation Bug

Sorry you ran into this bug.

I cannot seem to edit: reproduce in our latest version 3 nor in version 2.0.0.90 (the last official version of v2)
by Claire
Fri Jun 16, 2017 9:13 am
Forum: ConvertXtoHD 3
Topic: VHS to Blu-Ray Conversion
Replies: 1
Views: 2750

Re: VHS to Blu-Ray Conversion

If you want the quality to be better, or to get the best quality possible Keep the encoding profile set to automatic but next to the street light/ quality advisor in the main interface only allow it to remain on "short project" remove any videos if it switches to medium so you get back to ...
by Claire
Fri Jun 16, 2017 9:03 am
Forum: ConvertXtoDVD 7
Topic: Hebrew subs problem
Replies: 1
Views: 3599

Re: Hebrew subs problem

This is the same problem you've posted here just with another subtitle file?
http://forums.vso-software.fr/hebrew-su ... 19539.html
by Claire
Fri Jun 16, 2017 8:47 am
Forum: ConvertXtoHD 3
Topic: Menu Music and Menu Duration
Replies: 2
Views: 3281

Re: Menu Music and Menu Duration

There is no way to do this actually. I think it is a good idea too.

I've entered a feature request for it here
http://bugs.vso-software.fr/view.php?id=13111
by Claire
Fri Jun 16, 2017 8:40 am
Forum: ConvertXtoHD 3
Topic: Smart Copy Question on Warning
Replies: 3
Views: 3327

Re: Smart Copy Question on Warning

"Just because it is a single file does not make it less compatible" in practice this has not always been true, thus the formulation and current integration in CovertXtoHD. Inherently the file format and encoding is taken into account by the engine when deciding whether it can apply or not ...
by Claire
Fri Jun 16, 2017 8:26 am
Forum: ConvertXtoHD 3
Topic: Final Version of V2???
Replies: 1
Views: 2405

Re: Final Version of V2???

The last reference version for v2 is 2.0.0.90
http://download2.vso-software.fr/vsoCon ... _setup.exe