Search found 263 matches

by Maggie
Tue Jan 14, 2020 9:45 am
Forum: ConvertXtoHD 3
Topic: ConvertXtoHD : the maximum number of inserted videos ?
Replies: 14
Views: 713

Re: ConvertXtoHD : the maximum number of inserted videos ?

Hi guys!

Hope you had a great time with family&friends.

Regarding this issue, I've just run some tests. Nothing went wrong. Could you please screenshot me the error message or be specific about the issue? What is exactly happening and when? Let me know :)

Cheers,
by Maggie
Tue Jan 14, 2020 8:37 am
Forum: FR - ConvertXToDVD/ConvertXtoHD
Topic: grvavure sur un autre support !
Replies: 1
Views: 396

Re: grvavure sur un autre support !

Bonjour, Restaurer tout les paramètres par défaut (en bas à gauche dans les paramètres). Puis, décochez la case que l'on voit sur la capture d'écran. Lancer la conversion puis aller chercher le dossier DVD dans votre dossier ConvertxtoHD (Mes Documents) et copiez le sur l'USB. Le format DVD n'est pe...
by Maggie
Mon Jan 13, 2020 8:01 am
Forum: ConvertXtoDVD 7
Topic: I can't adjust the vertical position of subtitles
Replies: 5
Views: 143

Re: I can't adjust the vertical position of subtitles

Hi there,

Vertical position is working fine for me, the only issue I see after this test is the bad result bug (already reported: https://bugs.vso-software.fr/view.php?id=13816).
What is happening for you?

Cheers,
by Maggie
Mon Jan 13, 2020 7:53 am
Forum: ConvertXtoHD 3
Topic: **BUG** Can't Fast Forward or Rewind
Replies: 3
Views: 119

Re: **BUG** Can't Fast Forward or Rewind

Play on computer or TV?
by Maggie
Fri Jan 10, 2020 9:17 am
Forum: ConvertXtoDVD 7
Topic: Menu editing options PAD & CROP
Replies: 2
Views: 89

Re: Menu editing options PAD & CROP

Thanks for the feedback, it is really relevant.
I've reported it.

https://bugs.vso-software.fr/view.php?id=13814

Don't hesitate to report ergonomics/user-friendly suggestion as (spoilers!) we will be working on that soon ;)

Cheers,
by Maggie
Fri Jan 10, 2020 8:23 am
Forum: ConvertXtoHD 3
Topic: **BUG** Can't Fast Forward or Rewind
Replies: 3
Views: 119

Re: **BUG** Can't Fast Forward or Rewind

Hello Gogeta,

Thanks for the report. Is this only happening for one disk?
Could you check your previous ones and let me know?

Cheers,
by Maggie
Thu Jan 09, 2020 7:07 am
Forum: FR - ConvertXToDVD/ConvertXtoHD
Topic: Format de fichier non supportés ???
Replies: 1
Views: 112

Re: Format de fichier non supportés ???

Bonjour,
Merci pour ton retour :)
Le mieux c'est de m'envoyer un rapport via notre outil de Support : http://www.vso-software.fr/download_pro ... uct=vsorep
Je pourrais plus facilement t'aider.
A bientôt,
Maggie
by Maggie
Tue Jan 07, 2020 8:02 am
Forum: ConvertXtoVideo 2
Topic: Convert X to Video
Replies: 4
Views: 150

Re: Convert X to Video

Exactly, but it is not as specialized as ConvertXtoDVD. Burning, DVD menu features are very limited.
by Maggie
Mon Jan 06, 2020 8:22 am
Forum: Blu-ray Converter and DVD Converter
Topic: Feature request(s)
Replies: 1
Views: 99

Re: Feature request(s)

Hi there,

Thanks for your reports!

1- Good call! https://bugs.vso-software.fr/view.php?id=13812
2- You are perfectly right, we have to work on UX/UI.
We should be releasing new versions with brand new user interfaces later this year ;)
3- https://bugs.vso-software.fr/view.php?id=13813

Cheers,
by Maggie
Mon Jan 06, 2020 7:09 am
Forum: VSO Downloader
Topic: Disney+ Support
Replies: 1
Views: 103

Re: Disney+ Support

Thanks for your message! Disney+ videos are encrypted with a DRM known as widevine DRM. This DRM is there to prevent exactly what we do: let you store a decrypted version of what you are watching. Here is their website: https://www.widevine.com/solutions/widevine-drm We cannot legally embed a widevi...
by Maggie
Thu Jan 02, 2020 8:27 am
Forum: ConvertXtoHD 3
Topic: ConvertXtoHD : the maximum number of inserted videos ?
Replies: 14
Views: 713

Re: ConvertXtoHD : the maximum number of inserted videos ?

Hello Tatema, Modmoomita,

Please go back to the previous version: http://download.vso-software.fr/archive ... 0.0.64.exe
Our dev team is currently off (Xmas holidays)

Thanks for your patience and .... Happy new year! :D

Cheers
by Maggie
Tue Dec 24, 2019 7:24 am
Forum: ConvertXtoDVD 7
Topic: Problem with menu items
Replies: 5
Views: 198

Re: Problem with menu items

Buenas majejor,

La próxima vez, posta tu mensaje en el soporte español por favor.
Para convertir en mp4 o avi, debes usar ConvertXtoVideo y no ConvertXtoDVD (DVD= TS Video/Audio)

Saludos,
by Maggie
Mon Dec 23, 2019 9:31 am
Forum: Announcements!
Topic: Merry Christmas, Happy New Year to You & Yours!
Replies: 2
Views: 2507

Re: Merry Christmas, Happy New Year to You & Yours!

Dave, Joe, Thanks a lot for your messages 💙 On behalf of everyone here at VSO Software, I wish you a very happy festive season. 🎄 By the way, the whole team won't be there from tomorrow to beginnings of January. If you need immediate assistance during my absence, do not hesitate to check our manuals...
by Maggie
Mon Dec 16, 2019 8:29 am
Forum: ConvertXtoDVD 7
Topic: Explorer window no longer opens after job completion.
Replies: 5
Views: 220

Re: Explorer window no longer opens after job completion.

Hi there, Sorry for the delay. Busy time for support, don't have much time for the more technical issues... Could you please help me out and send a short summary of the issues you reported with screenshots (so I fully understand the problem and how to test it and report it to our dev team)? It would...
by Maggie
Mon Dec 16, 2019 8:09 am
Forum: ConvertXtoVideo 2
Topic: No conversion subfolder
Replies: 5
Views: 276

Re: No conversion subfolder

Hi Ch3vr0n,
Sorry for the delay! Could you please add some screenshot so I can fully get the issue and run some tries before reporting this to the dev team.
Thank you so much.

Cheers,
by Maggie
Mon Dec 16, 2019 7:59 am
Forum: ConvertXtoVideo 2
Topic: 2.0.0.100 hard sub doesn't work
Replies: 3
Views: 535

Re: 2.0.0.100 hard sub doesn't work

I've answered you! :)
by Maggie
Mon Dec 16, 2019 7:46 am
Forum: VSO Downloader
Topic: Is My Subscrition Still Good?
Replies: 3
Views: 605

Re: Is My Subscrition Still Good?

I'll send you a private message via the forum ;)

Cheers,
by Maggie
Fri Dec 13, 2019 9:42 am
Forum: ConvertXtoVideo 2
Topic: 2.0.0.100 hard sub doesn't work
Replies: 3
Views: 535

Re: 2.0.0.100 hard sub doesn't work

Hi there,
Thanks for the report!
Could you please send this problematic files via our Support Center tool? (help menu, Support Center, open, add files)?
This way we will be able to investigate on this issue asap.
Cheers,
by Maggie
Fri Dec 13, 2019 9:40 am
Forum: ConvertXtoDVD 7
Topic: ConvertXtoDVD - Latest beta - 7.0.0.69 released!
Replies: 26
Views: 3482

Re: ConvertXtoDVD - Latest beta - 7.0.0.69 released!

Hi Kitkat,
We are unable to find your VSO license via this email.
If you did purchase our software and didn't receive your key, please contact support@vsosoftware.fr and provide email used for purchase, date/proof of purchase, key or order number.
Cheers,
by Maggie
Thu Dec 12, 2019 7:58 am
Forum: VSO Downloader
Topic: Is My Subscrition Still Good?
Replies: 3
Views: 605

Re: Is My Subscrition Still Good?

Hi there,
Your license is still valid until 20/03/2020!
I've emailed you all the info (key, ddl link, etc), please junk box if you don't find it.
Cheers,