Search found 310 matches

by Maggie
Thu Jul 04, 2019 2:13 pm
Forum: ConvertXtoHD 3
Topic: Canceled by user error
Replies: 1
Views: 660

Re: Canceled by user error

Hi,

Sorry for the delay, we've been a bit busy lately.
Could you please send us your log error using our support tool:
http://download.vso-software.fr/vsorep.exe

Cheers!
by Maggie
Thu Jul 04, 2019 2:09 pm
Forum: Blu-ray Converter and DVD Converter
Topic: Audio drop outs with MLP FBA 16-ch
Replies: 1
Views: 1872

Re: Audio drop outs with MLP FBA 16-ch

Hi there,

Could you please send me the file you used so I can try to reproduce this bug?
To: support@vsosoftware.fr

Cheers!
by Maggie
Thu Jul 04, 2019 2:02 pm
Forum: ConvertXtoDVD 7
Topic: Custom Menu Template doesn't allow picture background
Replies: 1
Views: 531

Re: Custom Menu Template doesn't allow picture background

Hi there, I've tried to add a picture as background menu and it was good for me. No need to work around... Maybe you could try to do a fresh/clean install of our new beta version and see how it goes? http://download.vso-software.fr/archives/cxd/v7/vso_convertxtodvd_setup_7.0.0.66.exe Is it better? T...
by Maggie
Thu Jul 04, 2019 1:36 pm
Forum: VSO Downloader
Topic: Issues downloading a video getting error message in logs
Replies: 4
Views: 977

Re: Issues downloading a video getting error message in logs

Hi there,

Sorry for late replay, we've been a bit busy lately.
Is it working now?

If not, please check out our last beta version : http://download.vso-software.fr/archive ... 0.1.61.exe
by Maggie
Thu Jul 04, 2019 1:34 pm
Forum: ConvertXtoVideo 2
Topic: patin-couffin does not install as administrator
Replies: 1
Views: 543

Re: patin-couffin does not install as administrator

Hi there,

Try out our new beta version and tell me how it goes: http://download.vso-software.fr/archive ... 0.0.96.exe
Please check all three cleaning options during install.
by Maggie
Thu Jul 04, 2019 1:31 pm
Forum: i_ Menu Editing Resources
Topic: more buttons
Replies: 1
Views: 1595

Re: more buttons

Hi,

Please send us a request feature using our support tool:
http://download.vso-software.fr/vsorep.exe
by Maggie
Thu Jul 04, 2019 1:31 pm
Forum: VSO Downloader
Topic: VSO Download & KODI?
Replies: 1
Views: 569

Re: VSO Download & KODI?

Hi,

Please send us a request feature using our support tool:
http://download.vso-software.fr/vsorep.exe
by Maggie
Thu Jul 04, 2019 1:28 pm
Forum: FR - Questions diverses
Topic: VSO Media Player
Replies: 1
Views: 3951

Re: VSO Media Player

Bonjour,

Actuellement, nous sommes une petite équipe et nous n'avons pas le temps de mettre à jour notre lecteur gratuit VSO Media Player.
Veuillez-nous excuser pour le dérangement occasionné, on peut vous promettre qu'on retravaillera dessus dès que possible.

Merci pour votre patience,
by Maggie
Thu Jul 04, 2019 1:19 pm
Forum: ConvertXtoHD 3
Topic: Audio of menu is nog of the selected start time
Replies: 1
Views: 562

Re: Audio of menu is nog of the selected start time

Hi there, Sorry for the delay, we've been a bit busy lately. Have you tried our last beta versions? - ConvertXtoDVD http://download.vso-software.fr/archives/cxd/v7/vso_convertxtodvd_setup_7.0.0.66.exe - ConvertXtoHD http://download.vso-software.fr/archives/cxhd/v3/vso_convertxtohd_setup_3.0.0.68.exe...
by Maggie
Thu Jul 04, 2019 1:14 pm
Forum: ConvertXtoDVD 7
Topic: New Chapter/Episode Navigation
Replies: 1
Views: 403

Re: New Chapter/Episode Navigation

Hi,

Please send us a request feature using our support tool:
http://download.vso-software.fr/vsorep.exe
by Maggie
Thu Jul 04, 2019 1:13 pm
Forum: VSO Downloader
Topic: xfinity support
Replies: 1
Views: 508

Re: xfinity support

Hi,

Please send us a request feature using our support tool:
http://download.vso-software.fr/vsorep.exe
by Maggie
Thu Jul 04, 2019 1:10 pm
Forum: ConvertXtoVideo 2
Topic: Menu editor missing
Replies: 3
Views: 807

Re: Menu editor missing

Hi there,

Sorry for the delay, we're a bit busy lately.
Please see attached screenshots explaining how to find menu editing.
Check this out: http://www.vso-software.fr/guides/cxd/cxd-menus.php

Hope it helps!
by Maggie
Thu Jul 04, 2019 12:49 pm
Forum: ConvertXtoDVD 7
Topic: User Cancelled
Replies: 1
Views: 541

Re: User Cancelled

Hello, We are sorry for the delay in answering you. You might have already found a solution since then, but I copy the email you've received so it may help another user with the same issue. As a first step please follow the recommendations below: 1 ) Be sure you are converting in a quiet environment...
by Maggie
Thu Jul 04, 2019 12:39 pm
Forum: VSO Downloader
Topic: revoke function to move licence to different pc
Replies: 1
Views: 529

Re: revoke function to move licence to different pc

Hello,

Sorry for the delay, we've been a bit busy lately!
We have got issues with the revoke function, you're right!
Please contact vsorep@vsosoftware.fr and I'll directly revoke it for you.

Cheers!
by Maggie
Thu Jul 04, 2019 12:36 pm
Forum: ConvertXtoHD 3
Topic: Need help creating a specific Blu Ray Menu layout.
Replies: 1
Views: 590

Re: Need help creating a specific Blu Ray Menu layout.

Hi there, Sorry for the delay, our team has been busy last weeks! I'll try to answer to the most questions I can, or give you other thread which should help you out. 1 - 2 - 3 - Check this out: http://www.vso-software.fr/guides/cxd/cxd-menus.php. 4 - Of course, you can save it and add it to the defa...
by Maggie
Thu Jul 04, 2019 9:48 am
Forum: ConvertXtoDVD 6
Topic: ConvertxToDVD adding .m2v & .ac3 files
Replies: 1
Views: 975

Re: ConvertxToDVD adding .m2v & .ac3 files

Hi Iarry,

Have you tried to just drag&drop all the folders to ConvertXtoDVD?
It should be working. Tell me how it goes!

Cheers,
by Maggie
Wed Jul 03, 2019 8:34 am
Forum: VSO Downloader
Topic: Autodection Issue with Downloader : A solution
Replies: 3
Views: 1036

Re: Autodection Issue with Downloader : A solution

We've just released a new beta version of VSO Downloader, please try it out:
http://download.vso-software.fr/archive ... 0.1.61.exe

Automatic & manual detection issues of the previous versions should have been resolved.

Cheers!
Maggie,
VSO Support
by Maggie
Wed Jul 03, 2019 6:53 am
Forum: ConvertXtoHD 3
Topic: new themes for HD3
Replies: 1
Views: 542

Re: new themes for HD3

Is there any file for downloading new themes for HD3 as there was for HD2? Swamp Daddy Hi Swamp Daddy! Recently, there were no creation of new themes for HD3... If possible, it may have some new this year! I can't promise anything, but we'll try to. Please note, you can build your own new themes cl...
by Maggie
Tue Jul 02, 2019 9:17 am
Forum: Blu-ray Converter and DVD Converter
Topic: DVD Converter - Conversion Quality keeps resetting
Replies: 1
Views: 602

Re: DVD Converter - Conversion Quality keeps resetting

Hello,

We'll try to sort this out together!

Could you please try the last beta version and tell me how it goes for this quality issue? Thanks! (with the cleaning options checked again)
http://download.vso-software.fr/archive ... 0.0.96.exe
by Maggie
Tue Jul 02, 2019 8:38 am
Forum: Blu-ray Converter and DVD Converter
Topic: Thanks for .95b
Replies: 1
Views: 641

Re: Thanks for .95b

Thanks for your support, @ira! ♡