Search found 355 matches

by Maggie
Thu Nov 28, 2019 8:19 am
Forum: ConvertXtoHD 3
Topic: BUG?: First five seconds of video are cut out. Possible bug in version 3.0.0.70?
Replies: 7
Views: 15125

Re: BUG?: First five seconds of video are cut out. Possible bug in version 3.0.0.70?

Hi there,

Could only one of you guy send us a problematic file so we could reproduce the bug?
http://www.vso-software.fr/download_pro ... uct=vsorep

Cheers!
by Maggie
Thu Nov 28, 2019 7:04 am
Forum: VSO Downloader
Topic: Why not support 4K?
Replies: 4
Views: 12607

Re: Why not support 4K?

Oh, sorry I did not properly understand what you were saying.
Yes, we will soon repair this scaling issue for 4K screen users!

https://bugs.vso-software.fr/view.php?id=13687
by Maggie
Wed Nov 27, 2019 2:25 pm
Forum: ConvertXtoDVD 7
Topic: Explorer window no longer opens after job completion.
Replies: 5
Views: 4577

Re: Explorer window no longer opens after job completion.

Hello,

Thanks for the report!
After a few tries, it opens a folder if ISO output. If DVD folder and disk not ejected, it plays the result. If disk ejected (I've reported the bug: https://bugs.vso-software.fr/view.php?id=13807) it tries to play the result.

Is it the bug you were talking about?
Let ...
by Maggie
Wed Nov 27, 2019 2:12 pm
Forum: VSO Downloader
Topic: Downloader - Latest Beta - 5.1.1.75 released!
Replies: 25
Views: 103927

Re: Downloader - Latest Beta - 5.0.1.64 released!

:!: New beta version released!
by Maggie
Wed Nov 27, 2019 1:02 pm
Forum: VSO Downloader
Topic: 22/11/19 download engine update
Replies: 1
Views: 9870

Re: 22/11/19 download engine update

Yes, you're right!
(some users won't have to, depending of the configuration)


Image
by Maggie
Wed Nov 27, 2019 12:56 pm
Forum: ConvertXtoVideo 2
Topic: Merge Files With VSO ConvertXtoVideo
Replies: 9
Views: 41534

Re: Merge Files With VSO ConvertXtoVideo

Just adding a small screenshot to JJ's post:
by Maggie
Wed Nov 27, 2019 12:31 pm
Forum: VSO Downloader
Topic: Why not support 4K?
Replies: 4
Views: 12607

Re: Why not support 4K?

Hello qingyihy,

VSO Downloader does support most of the 4K videos!
(try this one for example https://www.youtube.com/watch?v=LXb3EKWsInQ)
The only potential issue would be with AV-1, it could work but might not...

For information, the next update will improve the 4K, UHD, etc detection (update of ...
by Maggie
Wed Nov 27, 2019 12:17 pm
Forum: VSO Downloader
Topic: bugs in latest version? (5.0.1.63)
Replies: 3
Views: 11491

Re: bugs in latest version? (5.0.1.63)

Hi balrod,
Could you try to open Downloader as an administrator?
Tell me how it goes!
Cheers,
by Maggie
Wed Nov 27, 2019 12:04 pm
Forum: ConvertXtoDVD 7
Topic: ConvertXtoDVD - Latest beta - 7.0.0.73 released!
Replies: 42
Views: 194178

Re: ConvertXtoDVD - Latest beta - 7.0.0.69 released!

Hello,

Your key is too old for v 7.0.0.69.
Either go back to one of the two versions I gave you before, or renew for another year, or purchase a lifetime license with lifetime updates so your key will never be too old again! 8)

Regards,

Maggie
by Maggie
Mon Nov 25, 2019 2:17 pm
Forum: ConvertXtoHD 3
Topic: chapter menu display bug of version 3.0.0.70
Replies: 17
Views: 27276

Re: chapter menu display bug of version 3.0.0.70

Hi minh,

We'll have to organise a TeamViewer.
Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,
by Maggie
Mon Nov 25, 2019 8:27 am
Forum: ConvertXtoDVD 7
Topic: Log shows critical info
Replies: 10
Views: 9508

Re: Log shows critical info

Hello,

We'll sort this out together!

Please run, fill and send this out: http://www.vso-software.fr/download_pro ... uct=vsorep

Regards,
by Maggie
Mon Nov 25, 2019 8:23 am
Forum: ConvertXtoDVD 7
Topic: update past 7.0.0.61 wont use ssd as working folder.
Replies: 5
Views: 5553

Re: update past 7.0.0.61 wont use ssd as working folder.

Hi there,
Do you want us to check it out via TeamViewer?
If yes, please send email to support@vsosoftware.fr, we will organise a remote control.
Regards,
by Maggie
Mon Nov 25, 2019 8:22 am
Forum: ConvertXtoDVD 7
Topic: ConvertXtoDVD - Latest beta - 7.0.0.73 released!
Replies: 42
Views: 194178

Re: ConvertXtoDVD - Latest beta - 7.0.0.69 released!

Hi BrimStone,

I've just sent your new key by email.
Please note that your 1-year free update license has expired since 20-Jun-2019.

The download links point to the latest version(s) that can be used with your license:
Latest Unstable ConvertXtoDVD 7 version [7.0.0.65] published 17-Jun-2019 ...
by Maggie
Fri Nov 22, 2019 7:01 am
Forum: ConvertXtoDVD 7
Topic: Warning message
Replies: 3
Views: 3517

Re: Warning message

Would it be possible for you to send the file via our Support Center tool?
by Maggie
Fri Nov 22, 2019 6:53 am
Forum: ConvertXtoDVD 7
Topic: ConvertXtoDVD - Latest beta - 7.0.0.73 released!
Replies: 42
Views: 194178

Re: ConvertXtoDVD - Latest beta - 7.0.0.69 released!

filmczy wrote: Fri Nov 22, 2019 6:01 am Color option in menu edit still shows "Personnaliser"

I believe this was already reported as a bug prior to new release.
Hi there,
It has been reported: https://bugs.vso-software.fr/view.php?id=13804
Cheers,
by Maggie
Thu Nov 21, 2019 9:49 am
Forum: VSO Downloader
Topic: Occasional html file retrieval
Replies: 9
Views: 17334

Re: Occasional html file retrieval

Hi there,
I understand your frustration :oops:
We'll sort it out and solve it.
I did a few tries but I don't use Downloader as much as you do...
Could you try a clean install of the last version? (checking the three cleaning boxes)
http://download.vso-software.fr/archives/downloader/v5/vso ...
by Maggie
Thu Nov 21, 2019 9:33 am
Forum: ConvertXtoHD 3
Topic: chapter menu display bug of version 3.0.0.70
Replies: 17
Views: 27276

Re: chapter menu display bug of version 3.0.0.70

mmmmh... That's odd!
Cannot reproduce at all.
Could you try to reset all your settings to default?
To try with another menu (a VSO one)?
What's happening? Let me know.

Cheers,
by Maggie
Thu Nov 21, 2019 9:30 am
Forum: ConvertXtoDVD 7
Topic: Adding chapters - arrow key playback speed? Zoom?
Replies: 2
Views: 3778

Re: Adding chapters - arrow key playback speed? Zoom?

Hi there,

Could you please send a screenshot explaining what feature would you like to see exactly?
Thanks a lot!

Cheers,
by Maggie
Thu Nov 21, 2019 8:04 am
Forum: ConvertXtoDVD 7
Topic: Warning message
Replies: 3
Views: 3517

Re: Warning message

Hello,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.69.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,

VSO Support team