Search found 373 matches

by Maggie
Thu Jul 23, 2020 10:15 am
Forum: ConvertXtoDVD 7
Topic: But I've Already Paid.
Replies: 11
Views: 914

Re: But I've Already Paid.

Hi there, You did send me a PM yesterday at 5pm, maybe a bit to soon to say "without success" ;) I've just answered you. We do not have any record of your email on our database. Could you please provide email used for purchase, date/proof of purchase, key or order number so we can find your VSO acco...
by Maggie
Thu Jul 23, 2020 10:08 am
Forum: VSO Downloader
Topic: cant view log
Replies: 10
Views: 1178

Re: cant view log

Hi,

Could you access the log folder or the main log? (HELP menu)
Please send a screenshot of the button you are using which is not working.


Cheers,
by Maggie
Wed Jul 22, 2020 10:09 am
Forum: ConvertXtoDVD 7
Topic: Feature Request: Load ConvertXtoHD Project Files
Replies: 1
Views: 433

Re: Feature Request: Load ConvertXtoHD Project Files

Hi Nemesh,

Thanks a lot for your message!
That's a really good idea, I'll add it immediately to the feature request list.
https://bugs.vso-software.fr/view.php?id=13895

Have a lovely day,
by Maggie
Fri Jul 17, 2020 12:59 pm
Forum: ConvertXtoDVD 7
Topic: ConvertXDVD 7 Menu Thumbnails
Replies: 2
Views: 481

Re: ConvertXDVD 7 Menu Thumbnails

Hi there,
Glad you sort it out!
VSO Team tried to make this import possible, but the evolutions on the menu editor multiply potential errors, unfortunately :(
by Maggie
Fri Jul 17, 2020 12:56 pm
Forum: Announcements!
Topic: Be safe! Stay home, enjoy Downloader for free!
Replies: 1
Views: 4428

Re: Be safe! Stay home, enjoy Downloader for free!

EDIT: We had to stop the free unlimited version and get back on track, thanks a lot for your support ♥
by Maggie
Wed Jul 15, 2020 11:40 am
Forum: ConvertXtoDVD 7
Topic: XP support
Replies: 14
Views: 1267

Re: XP support

(updated for main languages and products on vsosoftware.fr!)
by Maggie
Wed Jul 15, 2020 11:32 am
Forum: ConvertXtoDVD 7
Topic: XP support
Replies: 14
Views: 1267

Re: XP support

Hi Gripweed,
Thank you so much for your message, support and advice!
I've just reached out videohelp.com in order to answer to these XP reviews as editor.
We'll remove all XP references on the website asap.

Have a lovely day ♥
by Maggie
Tue Jul 07, 2020 12:02 pm
Forum: ConvertXtoDVD 7
Topic: Convertxtodvd 7 license key is not working
Replies: 2
Views: 603

Re: Convertxtodvd 7 license key is not working

We are very sorry for the inconvenience, we had a server crash.
Could you please retry? It should work now!

Regards,
by Maggie
Thu Jul 02, 2020 1:13 pm
Forum: ConvertXtoDVD 7
Topic: But I've Already Paid.
Replies: 11
Views: 914

Re: But I've Already Paid.

Hello,
If you've already entered your email, I should be able to help from here :)
Please send me a private message with the email you used for purchase!
Regards,
by Maggie
Tue Jun 30, 2020 1:04 pm
Forum: ConvertXtoDVD 7
Topic: But I've Already Paid.
Replies: 11
Views: 914

Re: But I've Already Paid.

Hello,
Thanks for the message!
Have you copied/pasted the key on the ENTER LICENSE KEY box? (Help menu)
If yes, please send me an email at support @ vsosoftware.fr we'll sort it out asap.
Regards,
by Maggie
Fri Jun 26, 2020 1:09 pm
Forum: ConvertXtoDVD 7
Topic: Conversion canceled by user
Replies: 5
Views: 848

Re: Conversion canceled by user

Great, yes we are experiencing memory leak, especially when encoding subtitles.
Sorry for that!

Improvments about that on the last version: http://download.vso-software.fr/archive ... 0.0.73.exe
by Maggie
Thu Jun 25, 2020 4:20 pm
Forum: ConvertXtoDVD 7
Topic: Conversion canceled by user
Replies: 5
Views: 848

Re: Conversion canceled by user

Hello,
How many subtitles? Could you retry with one or two sub-tracks only?
Regards,
Maggie
by Maggie
Thu Jun 25, 2020 4:16 pm
Forum: ConvertXtoDVD 7
Topic: Intel or AMD Ryzen?
Replies: 9
Views: 1050

Re: Intel or AMD Ryzen?

We are interested in feedback regarding both.
by Maggie
Thu Jun 25, 2020 4:15 pm
Forum: ConvertXtoDVD 7
Topic: Intel or AMD Ryzen?
Replies: 9
Views: 1050

Re: Intel or AMD Ryzen?

Just small side-info (no feedback about the perf, we have no opinion on that):
We have only been able to test with INTEL (we'll soon purchase an AMD to test)
by Maggie
Thu Jun 25, 2020 11:27 am
Forum: ConvertXtoDVD 7
Topic: Question about hardware acceleration
Replies: 1
Views: 655

Re: Question about hardware acceleration

Hello there,

The important thing isn't the card itself but the encoding/decoding chip.
Sometimes a very expensive card will not be as efficient (to gain speed) than the cheapest ones.
Somes on this forum might be more up to date than me regarding best hardware to use CXD.

Regards,
Maggie
by Maggie
Wed Jun 24, 2020 11:49 am
Forum: ConvertXtoHD 3
Topic: Stops working after conversion complete
Replies: 2
Views: 1048

Re: Stops working after conversion complete

Hello Patrick,
Welcome! ♥
Please open HELP menu and VSO Support Center, so I can have your logs.

Regards,
by Maggie
Wed Jun 24, 2020 11:48 am
Forum: VSO Downloader
Topic: Any Way to Download Just Audio?
Replies: 3
Views: 1209

Re: Any Way to Download Just Audio?

Hi there, you could also just convert it on VSO Downloader (two arrows, on the right)
Choose any music format.
The new Downloader will allow you to retrieve the sound track only without converting (faster!)
by Maggie
Mon Jun 22, 2020 2:31 pm
Forum: ConvertXtoVideo 2
Topic: Library is NOT Registerered?
Replies: 4
Views: 1025

Re: Library is NOT Registerered?

So sorry for the delay, I needed help for this matter (beyond my IT skills!)
I've emailed you.
by Maggie
Fri Jun 19, 2020 11:55 am
Forum: VSO Downloader
Topic: Two versions in Programs and Features
Replies: 1
Views: 553

Re: Two versions in Programs and Features

Hello,
Have you tried to uninstall them from "Remove Apps" windows tool?
If yes, and unsuccessful, just remove all VSO folders on ProgramFiles and AppData (if you are a bit familiar with computer)
Then, reinstall. Let me know.
Regards,