Search found 281 matches

by Maggie
Thu Nov 21, 2019 9:49 am
Forum: VSO Downloader
Topic: Occasional html file retrieval
Replies: 9
Views: 593

Re: Occasional html file retrieval

Hi there, I understand your frustration :oops: We'll sort it out and solve it. I did a few tries but I don't use Downloader as much as you do... Could you try a clean install of the last version? (checking the three cleaning boxes) http://download.vso-software.fr/archives/downloader/v5/vso_downloade...
by Maggie
Thu Nov 21, 2019 9:33 am
Forum: ConvertXtoHD 3
Topic: chapter menu display bug of version 3.0.0.70
Replies: 17
Views: 676

Re: chapter menu display bug of version 3.0.0.70

mmmmh... That's odd!
Cannot reproduce at all.
Could you try to reset all your settings to default?
To try with another menu (a VSO one)?
What's happening? Let me know.

Cheers,
by Maggie
Thu Nov 21, 2019 9:30 am
Forum: ConvertXtoDVD 7
Topic: Adding chapters - arrow key playback speed? Zoom?
Replies: 2
Views: 218

Re: Adding chapters - arrow key playback speed? Zoom?

Hi there,

Could you please send a screenshot explaining what feature would you like to see exactly?
Thanks a lot!

Cheers,
by Maggie
Thu Nov 21, 2019 8:04 am
Forum: ConvertXtoDVD 7
Topic: Warning message
Replies: 3
Views: 237

Re: Warning message

Hello,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.69.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,

VSO Support team
by Maggie
Thu Nov 21, 2019 8:03 am
Forum: ConvertXtoDVD 7
Topic: Log shows critical info
Replies: 10
Views: 729

Re: Log shows critical info

Hello,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 0.0.69.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,

VSO Support team
by Maggie
Wed Nov 20, 2019 8:32 am
Forum: ConvertXtoDVD 7
Topic: VRO load/conversion error
Replies: 4
Views: 245

Re: VRO load/conversion error

(please remind us the issue in the ticket!)
by Maggie
Wed Nov 20, 2019 8:31 am
Forum: ConvertXtoDVD 7
Topic: VRO load/conversion error
Replies: 4
Views: 245

Re: VRO load/conversion error

Hello,
We have developed a new tool for users to upload huge files! It's still in beta mode & needs a bit of work but...
http://www.vso-software.fr/download_pro ... uct=vsorep
Regards,
by Maggie
Tue Nov 19, 2019 12:56 pm
Forum: ConvertXtoVideo 2
Topic: No Audio converting to AVI using H264 encoder
Replies: 6
Views: 376

Re: No Audio converting to AVI using H264 encoder

Hi Bertoss, The source file would be useful. Claire isn't here anymore. The current team doesn't recall your issue but if Claire didn't solve it directly it's likely to mean that the issue is only happening for a few users. Our dev team is updating our FFMPEG library at the moment, it should be a so...
by Maggie
Mon Nov 18, 2019 1:08 pm
Forum: ConvertXtoHD 3
Topic: chapter menu display bug of version 3.0.0.70
Replies: 17
Views: 676

Re: chapter menu display bug of version 3.0.0.70

Please note the Support Center is available on the Help menu. (see 3.0.0.71 - http://download.vso-software.fr/archive ... 0.0.71.exe)
by Maggie
Mon Nov 18, 2019 1:08 pm
Forum: ConvertXtoHD 3
Topic: chapter menu display bug of version 3.0.0.70
Replies: 17
Views: 676

Re: chapter menu display bug of version 3.0.0.70

Hi minhcute!

Same as the 2 other bugs, please send me source file! (you can put all the files for the two reports in one ticket)
http://www.vso-software.fr/download_pro ... uct=vsorep

Cheers,
by Maggie
Mon Nov 18, 2019 1:04 pm
Forum: FR - ConvertXToDVD/ConvertXtoHD
Topic: transfert programme sur un autre ordinateur
Replies: 3
Views: 487

Re: transfert programme sur un autre ordinateur

Pas de soucis ! Je suis là pour ça :)
Bonne journée à vous,
by Maggie
Mon Nov 18, 2019 12:56 pm
Forum: ConvertXtoHD 3
Topic: 2 bugs of version 3.0.0.70 !
Replies: 5
Views: 366

Re: 2 bugs of version 3.0.0.70 !

I finally get some time to investigate! Sorry for the delay minhcute :oops:

Please send me the subtitle track / source files here:
http://www.vso-software.fr/download_pro ... uct=vsorep
by Maggie
Mon Nov 18, 2019 12:52 pm
Forum: ConvertXtoVideo 2
Topic: No Audio converting to AVI using H264 encoder
Replies: 6
Views: 376

Re: No Audio converting to AVI using H264 encoder

Hello,

Could you try the last beta?
It is working for me.

http://download.vso-software.fr/archive ... 0.0.99.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!
by Maggie
Mon Nov 18, 2019 12:14 pm
Forum: ConvertXtoDVD 7
Topic: ConvertXtoDVD - Latest beta - 7.0.0.69 released!
Replies: 26
Views: 4034

Re: ConvertXtoDVD - Latest beta - 7.0.0.69 released!

Hi there, I know Coral... We are sorry for that. Menu editor was completely designed by Felicia, it is complex for Jacques to take over this part. He is not familiar with the code. It demands too much time, and we will only do shorty corrections until 64bit. Hi Dave, nice to meet you :) This bug has...
by Maggie
Mon Nov 18, 2019 12:08 pm
Forum: ConvertXtoDVD 7
Topic: CXD - Latest beta - 7.0.0.67 released!
Replies: 288
Views: 63513

Re: CXD - Latest beta - 7.0.0.67 released!

Thanks for pointing it out!
The bug has now been reported: https://bugs.vso-software.fr/view.php?id=13799
It will be corrected as soon as possible and we will let you know when it is solved.
by Maggie
Mon Nov 18, 2019 10:29 am
Forum: FR - ConvertXToDVD/ConvertXtoHD
Topic: transfert programme sur un autre ordinateur
Replies: 3
Views: 487

Re: transfert programme sur un autre ordinateur

Bonjour Christophe,
Je viens de vous envoyer un email avec toutes les infos nécessaires :)
Vérifiez votre spam box si jamais.
A bientôt,
by Maggie
Fri Nov 15, 2019 10:30 am
Forum: VSO Downloader
Topic: Downloader - Latest Beta - 5.1.1.70 released!
Replies: 19
Views: 3122

Re: Downloader - Latest Beta - 5.0.1.63 released!

:!: New beta version released!
by Maggie
Thu Nov 14, 2019 9:15 am
Forum: ConvertXtoHD 3
Topic: ConvertXtoHD - Latest beta - 3.0.0.71 released!
Replies: 8
Views: 2730

Re: ConvertXtoHD - Latest beta - 3.0.0.71 released!

:!: New beta version released!
by Maggie
Thu Nov 14, 2019 9:15 am
Forum: ConvertXtoDVD 7
Topic: ConvertXtoDVD - Latest beta - 7.0.0.69 released!
Replies: 26
Views: 4034

Re: ConvertXtoDVD - Latest beta - 7.0.0.69 released!

:!: New beta version released!
by Maggie
Thu Nov 14, 2019 9:15 am
Forum: ConvertXtoVideo 2
Topic: ConvertXtoVideo - Latest beta - 2.0.0.99 released!
Replies: 1
Views: 1474

Re: ConvertXtoVideo - Latest beta - 2.0.0.99 released!

:!: New beta version released!