Search found 84 matches

by LouisM
Wed Jul 16, 2014 1:56 pm
Forum: VSO Downloader
Topic: Missing stream
Replies: 0
Views: 1576

Missing stream

You have just downloaded a video, and you have no audio or video stream? The problem may be caused by your browser's cache. You need to clear the cache and detect the video again. Here are step-by-step guides to clear your browser's cache depending on your browser: - Firefox - Chrome - Internet Expl...
by LouisM
Tue Jul 15, 2014 2:57 pm
Forum: VSO Downloader
Topic: Sugestion
Replies: 4
Views: 1115

Re: Sugestion

And many requested that the program quit when clicking on the red X at the top right when we implemented it in an earlier version. Sounds like an eternal debate.
by LouisM
Tue Jul 15, 2014 10:19 am
Forum: VSO Downloader
Topic: Protocol not yet supported (DL_RTMP)
Replies: 2
Views: 2687

Re: Protocol not yet supported (DL_RTMP)

Hello, le protocole utilisé par animedigitalnetwork.fr est un type de RTMP. Le RTMP basique est compatible avec le Downloader, mais il existe d'autres types de RTMP un peu plus difficiles à récupérer, comme celui sur lequel tu sembles être tombé. On y travaille, mais on n'est pas en mesure de dire q...
by LouisM
Wed Jul 09, 2014 7:33 am
Forum: VSO Downloader
Topic: VSO CRASH
Replies: 4
Views: 1252

Re: VSO CRASH

Use the support tool, it will send it automatically:
http://www.vso-software.fr/contactform. ... =technical
by LouisM
Tue Jul 08, 2014 1:15 pm
Forum: VSO Downloader
Topic: Conversion Error
Replies: 1
Views: 1991

Re: Conversion Error

Which site? Which media? What about the conversion profile selected? Providing detailed information in your original post is far more likely to draw attention from the community and the staff and thereby help solve the issue. Send us a technical report via the technical support page: http://www.vso-...
by LouisM
Tue Jul 08, 2014 1:10 pm
Forum: VSO Downloader
Topic: VSO Downloader Crashing
Replies: 1
Views: 1492

Re: VSO Downloader Crashing

Hello,

we can't be of any help without the log file. Please provide it via the technical support page:
http://www.vso-software.fr/contactform. ... =technical
by LouisM
Tue Jul 08, 2014 12:40 pm
Forum: VSO Downloader
Topic: VSO CRASH
Replies: 4
Views: 1252

Re: VSO CRASH

Hello,

please post the log file so we can investigate the issue.
You will find it in this location (pick the most recent one(s)):
C:\ProgramData\VSO\VSO Downloader\4\log
by LouisM
Tue Jul 08, 2014 12:25 pm
Forum: VSO Downloader
Topic: Sugestion
Replies: 4
Views: 1115

Re: Sugestion

Actually clicking the delete icon in the interface will show up a confirmation message so that you can choose whether you delete the files or just clear the completed ones from the list. Also, the main 5 buttons are linked to a selected file, as opposed to the 'manage list'. We want to keep the main...
by LouisM
Tue Aug 13, 2013 8:07 am
Forum: VSO Downloader
Topic: how to combine all the f4v segments?
Replies: 3
Views: 2142

Re: how to combine all the f4v segments?

What do you mean?
by LouisM
Mon Aug 12, 2013 8:43 am
Forum: VSO Downloader
Topic: how to combine all the f4v segments?
Replies: 3
Views: 2142

Re: how to combine all the f4v segments?

These files are fragments of one continuous file, but they can't be merged manually, this is the Downloader's task. File sizes ranged from 1MB to 44MB when I tested downloading, and most aren't readable with VLC.
I think it's a very special case which will be fixed in a future update.
by LouisM
Fri Aug 09, 2013 8:29 am
Forum: VSO Downloader
Topic: Memory Leak in program
Replies: 11
Views: 2179

Re: Memory Leak in program

Is it still happening with the latest pre-release version?
What's the site you downloaded from? Were you converting several items?
by LouisM
Fri Aug 09, 2013 8:17 am
Forum: VSO Downloader
Topic: New VSO Downloader pre-release version available
Replies: 10
Views: 9383

Re: New VSO Downloader pre-release version available

When I download the installer from the given URL, I only get version 3.1.0.31 instead of the announced 3.1.0.42.
Get the pre-release version from the product page (click on the link under the main download button)
:wink:
by LouisM
Thu Aug 08, 2013 2:21 pm
Forum: VSO Downloader
Topic: What A Great Product
Replies: 1
Views: 842

Re: What A Great Product

Thanks for the feedback! Glad you enjoy the Downloader. ;-)
by LouisM
Mon Aug 05, 2013 8:30 am
Forum: VSO Downloader
Topic: Wen i dwn load it comes up as Live recording
Replies: 7
Views: 2338

Re: Wen i dwn load it comes up as Live recording

Please provide us with the URL of the video.
Note that live recording isn't a bug of the downloader. It will switch to that mode depending on the host response and the protocol used to encrypt the streams.
by LouisM
Thu Aug 01, 2013 8:24 am
Forum: VSO Downloader
Topic: When I use VPN I can't use VSO Downloader
Replies: 4
Views: 2697

Re: When I use VPN I can't use VSO Downloader

Ouch! You've got an old version (3.0.2.1). Please first update it and test again:
http://www.vso-software.fr/products/dow ... loader.php

What VPN do you use?
by LouisM
Wed Jul 31, 2013 8:14 am
Forum: VSO Downloader
Topic: When I use VPN I can't use VSO Downloader
Replies: 4
Views: 2697

Re: When I use VPN I can't use VSO Downloader

Please copy and paste the VSO Downloader log in your message, we can't be of any help without it.

The log is located here:
C:\ProgramData\VSO\VSO Downloader\3\log

Choose the one containing the VPN/detection problem.
by LouisM
Mon Jul 29, 2013 3:22 pm
Forum: VSO Downloader
Topic: No Audio
Replies: 1
Views: 1868

Re: No Audio

Hello,

please install the latest beta version:
http://forums.vso-software.fr/vso-downl ... 17348.html

If you are still experiencing the problem, send us a technical report:
http://www.vso-software.fr/contactform. ... =technical
by LouisM
Mon Jul 29, 2013 1:43 pm
Forum: Blu-ray Converter and DVD Converter
Topic: key from Oct 2012 transfer to new computer
Replies: 2
Views: 1171

Re: key from Oct 2012 transfer to new computer

Hello,

What do you mean by "nothing will accept"?
Do you have the key for version 2? (I suppose so, based on the fact that you purchased it in october 2012). Is it not accepting the key when entering it? Is there an error message?
by LouisM
Mon Jul 29, 2013 12:51 pm
Forum: VSO Downloader
Topic: Unable to download from abc.net.au/iview
Replies: 3
Views: 3023

Re: Unable to download from abc.net.au/iview

The host server uses a special encryption, so the streams can't be retrieved by VSO Downloader for now. We're working on it and will release a version that supports this site.
by LouisM
Fri Jul 26, 2013 12:18 pm
Forum: VSO Downloader
Topic: Help - Guides - Troubleshooting - READ THIS BEFORE POSTING
Replies: 0
Views: 32417

Help - Guides - Troubleshooting - READ THIS BEFORE POSTING

:arrow: No streaming detection / network adapter problem :arrow: Antivirus/firewall compatibility :arrow: Can't detect a media file / or download again :arrow: Live Recording :arrow: Guides and FAQ links :arrow: Recommanded VPN :arrow: Downloader not working when VPN running