Search found 28 matches

by Katia
Tue Mar 21, 2023 3:44 pm
Forum: ConvertXtoDVD 7
Topic: ConvertXToDVD 7 audio has "clicking"
Replies: 2
Views: 57

Re: ConvertXToDVD 7 audio has "clicking"

Hello, You need to check your source audio, its format/codecs. Sometimes audio file is separated in several streams, in this case you need to select all streams for conversion, not just the first one. Also, in audio tab below the preview window you can check the output format of your audio and chang...
by Katia
Tue Mar 21, 2023 10:47 am
Forum: ConvertXtoHD 3
Topic: Quality
Replies: 2
Views: 62

Re: Quality

As it was already said, all depends on your source file. You can make some improvements with conversion settings, in "default settings" - "output" - "encoding" check "two pass encoding" and "use best video quality". Note, it will increase conversion time. In "video processing" you can try to use "La...
by Katia
Mon Mar 06, 2023 3:18 pm
Forum: ConvertXtoDVD 7
Topic: Conversion canceled by user
Replies: 11
Views: 306

Re: Conversion canceled by user

After a long discussion with Jacques I come to give you an answer! :) First of all, "virtual memory low" is referred to the virtual memory that ConvertX can use, not the virtual memory of your pc. ConvertXtoDVD is a 32bit program, so it can use only 3 Go of ram (4 Go maximum for 32bit programs, and ...
by Katia
Mon Mar 06, 2023 2:42 pm
Forum: ConvertXtoDVD 7
Topic: keep getting titleset 1 doesn't have enabled video streaming
Replies: 2
Views: 76

Re: keep getting titleset 1 doesn't have enabled video streaming

Hello, Usually you have this message when ConvertXtoDVD doesn't have the necessary decoder for this video, for example av1 of vp9 codecs often cause problems to our soft. If you want we can check your video to give you an exact answer. You can send it here: https://upload.vso-software.fr (Username: ...
by Katia
Mon Mar 06, 2023 2:36 pm
Forum: ConvertXtoVideo 2
Topic: Version 2.0.0.102 Doesn't detect OpenCL anymore
Replies: 2
Views: 626

Re: Version 2.0.0.102 Doesn't detect OpenCL anymore

It is possible if AMD changed their libraries that our software doesn't detect it anymore.
We will check it, thank for letting us know.
by Katia
Mon Feb 27, 2023 3:46 pm
Forum: ConvertXtoDVD 7
Topic: Converting Blu-Ray to DVD
Replies: 6
Views: 187

Re: Converting Blu-Ray to DVD

Blu-Ray Converter was originally created to extract correctly blu-ray discs, but convertXtoVideo can do the job too.
Both have menu creation for DVD output but not so developed as in ConvertXtoDVD.
You can try trial versions to test both programs.
by Katia
Mon Feb 27, 2023 2:37 pm
Forum: Announcements!
Topic: Downloader 5 and Windows 7 support stopped
Replies: 0
Views: 120

Downloader 5 and Windows 7 support stopped

Dear VSO users, Some of you have noticed recent problems with downloading from Youtube. Due to these changes on youtube website, we had to upgrade our downloading engine. This new engine can't be supported by the version 5 of Downloader. This version is too obsolete. We invite all version5 users to ...
by Katia
Tue Feb 21, 2023 12:57 pm
Forum: ConvertXtoDVD 7
Topic: Problem with ConvertXtodvd 7.0.0.78
Replies: 5
Views: 201

Re: Problem with ConvertXtodvd 7.0.0.78

Hello,

Common reasons: https://www.vso-software.fr/faq.php#question_technical1

You can also send your log report to VSO to check if there are any problems during the burning.
You need to click on "help/tools" on the toolbar of your program, then on "vso support center", fill in the form and submit.
by Katia
Wed Feb 01, 2023 12:46 pm
Forum: VSO Downloader
Topic: DOWNLOAD ENGINE
Replies: 11
Views: 764

Re: DOWNLOAD ENGINE

Yes, it is strange, it would be good to see it remotely.
Write me please at support@vsosoftware.fr
*We use TeamViewer tool for remote assistance, so you can see on your screen all that we are doing on your pc
by Katia
Mon Jan 30, 2023 4:10 pm
Forum: VSO Downloader
Topic: DOWNLOAD ENGINE
Replies: 11
Views: 764

Re: DOWNLOAD ENGINE

Try to do a full uninstall of Downloader. Uninstall it, then use our tool CleanVSO to remove all leftovers of the software (pay attention to chose only Downloader in CleanVSO if you have several VSO programs), and then install Downloader again from here: https://download.vso-software.fr/archives/dow...
by Katia
Tue Jan 24, 2023 3:26 pm
Forum: ConvertXtoDVD 7
Topic: popup box come up with Enabled video streaming
Replies: 12
Views: 382

Re: popup box come up with Enabled video streaming

This error means that the video has a problem with its video stream, it can be damaged or have an unsupported format.

Send us to check the video file which fails, you can use our platform: https://upload.vso-software.fr
Username: VSO_users
Password: VSO_users
by Katia
Mon Jan 23, 2023 1:52 pm
Forum: ConvertXtoDVD 7
Topic: Code more than 2 files?
Replies: 20
Views: 715

Re: Code more than 2 files?

Here is the link for the version 78: http://download.vso-software.fr/archive ... 0.0.78.exe

Please send us your full log file. You need to click on "help/tools" in the toolbar of your ConvertXtoDVD, then click on "VSO support center", fill in the form and submit.
by Katia
Fri Jan 20, 2023 4:22 pm
Forum: ConvertXtoDVD 7
Topic: Code more than 2 files?
Replies: 20
Views: 715

Re: Code more than 2 files?

Which version do you use?
Which error do you see when the conversion fails?
by Katia
Fri Jan 20, 2023 8:49 am
Forum: ConvertXtoDVD 7
Topic: Resulting VIDEO_TS files badly pixelated.
Replies: 8
Views: 312

Re: Resulting VIDEO_TS files badly pixelated.

VSO has also a tool called h265 Converter for making videos compatible with our ConvertX series. It converts from h265 to h264.
But it is not on the new website yet, I will post the link here as soon as it is added.
by Katia
Thu Jan 19, 2023 10:37 am
Forum: ConvertXtoHD 3
Topic: menu music problem
Replies: 1
Views: 348

Re: menu music problem

You set 00m55s as a start point for your audio file. But your menu lasts only 1m16s. So if music starts at 55s, it will play for 21 seconds and stop, and then menu gets back to the start. You need to set the start of your audio file at the beginning of the menu, or to make your menu last longer if y...
by Katia
Thu Jan 19, 2023 9:52 am
Forum: ConvertXtoDVD 7
Topic: Resulting VIDEO_TS files badly pixelated.
Replies: 8
Views: 312

Re: Resulting VIDEO_TS files badly pixelated.

RonWall,
Your video file has h265 codec, unfortunately ConvertX programs don't support this codec yet.
We are working on adding it.
by Katia
Tue Jan 17, 2023 12:01 pm
Forum: VSO Downloader
Topic: Skipped due to settings (BUG or not ? )
Replies: 1
Views: 225

Re: Skipped due to settings (BUG or not ? )

Hello!

Jacques has just looked at the code, there is actually a bug in Downloader with updates and settings.
I had an other user with the same message today, but in his case the program really doesn't get updates :x
We will fix it quickly. Thank you for your message!
by Katia
Mon Jan 16, 2023 8:49 am
Forum: ConvertXtoHD 3
Topic: Odd new problem
Replies: 6
Views: 306

Re: Odd new problem

Hey, if enter key doesn't work - click somewhere outside the edit field, it will enter the new name
by Katia
Thu Jan 05, 2023 9:06 am
Forum: ConvertXtoDVD 7
Topic: Beta testers?
Replies: 28
Views: 1278

Re: Beta testers?

Eddie11013, here is the explanation of the use of hardware decoding/encoding in convertx programs: https://forums.vso-software.fr/hardware-accelerations-guide-t16234.html Just some notes, cause this post was made in 2012: Decoding : the limitation of hw decoding speed may vary, it's 30 fps in genera...
by Katia
Mon Jan 02, 2023 11:13 am
Forum: ConvertXtoDVD 7
Topic: Beta testers?
Replies: 28
Views: 1278

Re: Beta testers?

Hello everybody! Wishing you a great new year. There was effectively a problem with new update file during a moment, it gave different errors of internet connection, binary files, etc. The bug was fixed on friday evening (french time). If some of you still have problems with this new update 7.0.0.75...