Search found 348 matches

by Maggie
Wed Jul 15, 2020 11:40 am
Forum: ConvertXtoDVD 7
Topic: XP support
Replies: 14
Views: 357

Re: XP support

(updated for main languages and products on vsosoftware.fr!)
by Maggie
Wed Jul 15, 2020 11:32 am
Forum: ConvertXtoDVD 7
Topic: XP support
Replies: 14
Views: 357

Re: XP support

Hi Gripweed,
Thank you so much for your message, support and advice!
I've just reached out videohelp.com in order to answer to these XP reviews as editor.
We'll remove all XP references on the website asap.

Have a lovely day ♥
by Maggie
Tue Jul 07, 2020 12:02 pm
Forum: ConvertXtoDVD 7
Topic: Convertxtodvd 7 license key is not working
Replies: 2
Views: 117

Re: Convertxtodvd 7 license key is not working

We are very sorry for the inconvenience, we had a server crash.
Could you please retry? It should work now!

Regards,
by Maggie
Thu Jul 02, 2020 1:13 pm
Forum: ConvertXtoDVD 7
Topic: But I've Already Paid.
Replies: 4
Views: 135

Re: But I've Already Paid.

Hello,
If you've already entered your email, I should be able to help from here :)
Please send me a private message with the email you used for purchase!
Regards,
by Maggie
Tue Jun 30, 2020 1:04 pm
Forum: ConvertXtoDVD 7
Topic: But I've Already Paid.
Replies: 4
Views: 135

Re: But I've Already Paid.

Hello,
Thanks for the message!
Have you copied/pasted the key on the ENTER LICENSE KEY box? (Help menu)
If yes, please send me an email at support @ vsosoftware.fr we'll sort it out asap.
Regards,
by Maggie
Fri Jun 26, 2020 1:09 pm
Forum: ConvertXtoDVD 7
Topic: Conversion canceled by user
Replies: 3
Views: 405

Re: Conversion canceled by user

Great, yes we are experiencing memory leak, especially when encoding subtitles.
Sorry for that!

Improvments about that on the last version: http://download.vso-software.fr/archive ... 0.0.73.exe
by Maggie
Thu Jun 25, 2020 4:20 pm
Forum: ConvertXtoDVD 7
Topic: Conversion canceled by user
Replies: 3
Views: 405

Re: Conversion canceled by user

Hello,
How many subtitles? Could you retry with one or two sub-tracks only?
Regards,
Maggie
by Maggie
Thu Jun 25, 2020 4:16 pm
Forum: ConvertXtoDVD 7
Topic: Intel or AMD Ryzen?
Replies: 9
Views: 415

Re: Intel or AMD Ryzen?

We are interested in feedback regarding both.
by Maggie
Thu Jun 25, 2020 4:15 pm
Forum: ConvertXtoDVD 7
Topic: Intel or AMD Ryzen?
Replies: 9
Views: 415

Re: Intel or AMD Ryzen?

Just small side-info (no feedback about the perf, we have no opinion on that):
We have only been able to test with INTEL (we'll soon purchase an AMD to test)
by Maggie
Thu Jun 25, 2020 11:27 am
Forum: ConvertXtoDVD 7
Topic: Question about hardware acceleration
Replies: 1
Views: 263

Re: Question about hardware acceleration

Hello there,

The important thing isn't the card itself but the encoding/decoding chip.
Sometimes a very expensive card will not be as efficient (to gain speed) than the cheapest ones.
Somes on this forum might be more up to date than me regarding best hardware to use CXD.

Regards,
Maggie
by Maggie
Wed Jun 24, 2020 11:49 am
Forum: ConvertXtoHD 3
Topic: Stops working after conversion complete
Replies: 1
Views: 373

Re: Stops working after conversion complete

Hello Patrick,
Welcome! ♥
Please open HELP menu and VSO Support Center, so I can have your logs.

Regards,
by Maggie
Wed Jun 24, 2020 11:48 am
Forum: VSO Downloader
Topic: Any Way to Download Just Audio?
Replies: 3
Views: 412

Re: Any Way to Download Just Audio?

Hi there, you could also just convert it on VSO Downloader (two arrows, on the right)
Choose any music format.
The new Downloader will allow you to retrieve the sound track only without converting (faster!)
by Maggie
Mon Jun 22, 2020 2:31 pm
Forum: ConvertXtoVideo 2
Topic: Library is NOT Registerered?
Replies: 2
Views: 480

Re: Library is NOT Registerered?

So sorry for the delay, I needed help for this matter (beyond my IT skills!)
I've emailed you.
by Maggie
Fri Jun 19, 2020 11:55 am
Forum: VSO Downloader
Topic: Two versions in Programs and Features
Replies: 1
Views: 126

Re: Two versions in Programs and Features

Hello,
Have you tried to uninstall them from "Remove Apps" windows tool?
If yes, and unsuccessful, just remove all VSO folders on ProgramFiles and AppData (if you are a bit familiar with computer)
Then, reinstall. Let me know.
Regards,
by Maggie
Fri Jun 19, 2020 11:51 am
Forum: VSO Downloader
Topic: Error while converting, final file size is too small??
Replies: 1
Views: 111

Re: Error while converting, final file size is too small??

Hello,

Could you try a clean/fresh install of our last version:
http://download.vso-software.fr/archive ... 1.1.71.exe
Please check all three cleaning options. (see attached screenshot)
Tell me how it goes!

Regards,
by Maggie
Fri Jun 19, 2020 11:50 am
Forum: VSO Downloader
Topic: When VPN is running videos are not being detected?
Replies: 2
Views: 334

Re: When VPN is running videos are not being detected?

That's good to know! Thanks for the tips
by Maggie
Fri Jun 19, 2020 11:47 am
Forum: ConvertXtoVideo 2
Topic: Error Code
Replies: 6
Views: 425

Re: Error Code

The few things you could try are:
-installing as admin
-installing without antivirus or check history and allow if blocked
-check rights of the apps/installer (right click properties)
by Maggie
Fri Jun 12, 2020 9:32 am
Forum: VSO Downloader
Topic: VSO Downloader doens't work on website?
Replies: 1
Views: 142

Re: VSO Downloader doens't work on website?

Please provide exact link so we can investigate!
by Maggie
Fri Jun 12, 2020 9:27 am
Forum: ConvertXtoVideo 2
Topic: Error Code
Replies: 6
Views: 425

Re: Error Code

please reach me at support @ vsosoftware.fr, we'll organise a remote control.