key used on to many computers

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key used on to many computers

Postby Soxa » Sun Oct 07, 2018 3:35 pm

hi

as i had to do 2 reinstalls in a short time, the second time i wanted to activate vso , it says , again, that the key has been used to many times
Is there a way i can have a new key that works again without having to call the support all the time ? or is there a fix i can do myself ?
I have this problems all the time, i use to do reinstalls all the time because of problems with windows

I have a lifetime key so i hope you guys can help me ?


thx
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Re: key used on to many computers

Postby yoyo57 » Mon Oct 08, 2018 12:12 am

usually this means key has been used on other computers. suggest go here for help on this http://www.vso-software.fr/support.php
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Re: key used on to many computers

Postby Soxa » Mon Oct 08, 2018 10:50 am

hi

I found a solution, i had to wright a word , revoke and a button should show up
i did all that but nothing happens, so that solution doesn't work

Any other things i could try ?

ty
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Re: key used on to many computers

Postby Coral » Mon Oct 08, 2018 5:05 pm

Soxa wrote:hi

I found a solution, i had to wright a word , revoke and a button should show up
i did all that but nothing happens, so that solution doesn't work

Any other things i could try ?

ty


This feature has been introduced recently.
Contact support and let them know what happened. You will also be doing them a favour since they could fix the problem for the future.
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Re: key used on to many computers

Postby yoyo57 » Mon Oct 08, 2018 9:31 pm

for info on revoke, I have used this a few times and it works well.

But for your installation suggest you still contact support to check your licence number to check if compromised by being used on other computers

you can remove authorization for a given PC by yourself, to make room for other installation.
In the key field of the enter license dialog, just type the word "revoke", and click the action button (which caption should have switched to "revoke"). Once done, you will have the opportunity to use your license on a fresh new computer.
Please note also that after revocation, you have a 1 week delay before you can re-authorize the same computer for the same software.
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Re: key used on to many computers

Postby Soxa » Tue Oct 09, 2018 3:18 pm

convertxtodvd.png
convertxtodvd.png

hi,
i did the revoke in the license field but nothing comes up in the button where it normaly should apear instead of activate.
I contacted suport they told me the same to do it i did it but same problem.
i sended back it didnt work and now they didnt answer me again for 3 days in a row.
I dunno what the problem is bought a lifetime and i am not gonna buy a new one.
They should make it easier to activate like other programs do just make an acount and login not a revoke thing but thats my opinion tho.
sorry double post picture.
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Re: key used on to many computers

Postby yoyo57 » Tue Oct 09, 2018 8:31 pm

see the notes "Please note also that after revocation, you have a 1 week delay before you can re-authorize the same computer for the same software."

But also follow up with support again if they have not answered you yet

Or if revoked, try install on another computer
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Re: key used on to many computers

Postby Soxa » Wed Oct 10, 2018 9:36 am

Suport just ditched me i am gonna open a new ticket !
i am gonna give my computer id en serial key and the need to activate it ik know this since they did in the past
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Re: key used on to many computers

Postby Coral » Wed Oct 10, 2018 6:41 pm

Soxa wrote:Suport just ditched me i am gonna open a new ticket !
i am gonna give my computer id en serial key and the need to activate it ik know this since they did in the past


I'll try and attract VSO's attention to your request. Just hang on.
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Re: key used on to many computers

Postby dictator » Wed Oct 10, 2018 8:33 pm

Hello Soxa,

we have your support request, but we are a little bit late on the answer now. It should be dealt with not later than tomorrow. Sorry for the delay.

I take the opportunity to tell that the revocation mechansm has been made more user friendly.

* The same computer can be re-authorized immediately after being disabled, but with a limit of 3 revocations per each 7 sliding days period per computer, per license. So for short, a deauthorized computer can be reauthorized immediately.
* During uninstallation, user is asked to revoke the computer, so just uninstalling the software allow one to make room for other computer's installation.
Jacques.
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Re: key used on to many computers

Postby Soxa » Thu Oct 11, 2018 12:24 pm

hi guys the problem is solved !

thx for helping everyone

Soxa
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Re: key used on to many computers

Postby Coral » Thu Oct 11, 2018 12:43 pm

Soxa wrote:hi guys the problem is solved !

thx for helping everyone

Soxa


Glad you're happy.
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