Library is NOT Registerered?

[ira]

I respectfully ask VSO folks TO READ THROUGH THIS POST, resolve it for me so I can use these applications that I consider core programs (among other VSO apps I have). PLEASE WORK THIS.

Ira


See Attachment: using Win7 - my native OS
1. This started to happen this morning with

With vso_convertxtovideo2_setup_2.0.0.99b and vsoBlurayConverterUltimate4_setup_4.0.0.99b TODAY

2. These app / releases were used successfully possibly a week ago.
3. No problem with vso_convertxtodvd_setup_7.0.0.73
4. Reinstalling vso_convertxtovideo2_setup_2.0.0.99b made NO DIFFERENCE. Still have same error popup.
5. Restored my C drive to June 6th made no difference. Still have same error pop up. Can’t use these apps!
6. And I tried the LAST RELEASED version of CX2V. Same failure msg.
7. No problem with a fresh install of vso_convertxtovideo2_setup_2.0.0.99b In my Win10 VM. I did not register it as it was only a test.
7. Fully uninstalled Cx2V in WIN 7 including the msg to allow installs on another computer. I used Revounistaller Pro that had a traced log so everything was removed and for all 4 or 5 of my VSO apps. I then reinstalled CX2V. I get the same Library not Registered failure.
8. I am currently restoring my C drive to with an image taken just prior to the aggressive removal reinstall test that failed.
9. So, while the VSO applications will be back on, PLEASE RESET MY COUNTER BACK TO ALLOWING 3 installs as this was a test on same PC.

I have a lifetime license for ALL of VSO s/w.

WHAT IS CAUSING THE ERROR? HOW TO CORRECT IT? CONFIRM that you reset the # of installs counter on all of my products.

I was expecting someone from VSO to get back by days ago. I also sent a msg to the VSO support e-mail ...

Please get back with me. I need all VSO applications to work. I’ve never experienced tech support from VSO being this bad .. no contact? What’s up?

???

[Maggie]

So sorry for the delay, I needed help for this matter (beyond my IT skills!)
I've emailed you.

[ira]

Maggie,

I am bubbling with happiness that you responded and requested a tech assist.

Please tell me specifically if when VSO believes the issue is squelched fixed, not just to release an update to BOTH PROGRAMS.

Would you like me to proceed with my idea that if I uninstall WIN 7 security updates (the only ones they had released or whatever MS installed after April 13 when I absolutely know these pgms worked, if they work I’d get back.

Or

Wait until you return with results back from support?

Tnx

[ira]

Hello my friends at VSO,

Is there any chance that your 64 BIT version of CXtoV and BDXDVD will work in W7?

I know why they stopped working in W7 and yes, I can install those two in my W10 VM but I really really would love them to work in W7?

Maybe you can avoid calling the library that you used in the past. I did not design your applications but from a user level those apps are so darn close to CXtoDVD one would think you could design the other two apps similarly.

Hoping?
Ira

[Maggie]

Hello,
Jacques just told me: Yes! Windows 7 will be compatible with the 64bit v.
Cheer,s