Hello everyone,
I don’t consider this a software bug, why I am posting it here.
I have upgraded to the latest version, and wanted to download a YouTube video, but all I had were download issues.
I had an idea and turned off my VPN (PIA / Private Internet Access) and poof it worked like a charge.
Anyone else experiencing issues with Downloader and a VPN ?
Downloader issues when using my VPN
Moderators: Maggie, JJ, alexia, LouisM, Forum admin
Re: Downloader issues when using my VPN
Hi there,
The .65? Did you get same result with .64?
Let me know
Cheers,
The .65? Did you get same result with .64?
Let me know
Cheers,
Maggie,
VSO Support
VSO Support
Re: Downloader issues when using my VPN
Good morning,
YES, when I had the issue, I have reinstalled .64 and to my big surprise, I had the same issue.
So reinstalled .65 on top of it all, stopped VPN and it worked.
One thing I have NOT tried is connect to a different country or VPN site, see if the issue comes from my IP location/connection.
I was fine in the past.
YES, when I had the issue, I have reinstalled .64 and to my big surprise, I had the same issue.
So reinstalled .65 on top of it all, stopped VPN and it worked.
One thing I have NOT tried is connect to a different country or VPN site, see if the issue comes from my IP location/connection.
I was fine in the past.
Re: Downloader issues when using my VPN
I run a few tests, it is working for us with HMA VPN.
Which one are you using? If it's a free one I could try it out from there.
Let me know!
Which one are you using? If it's a free one I could try it out from there.
Let me know!
Maggie,
VSO Support
VSO Support
Re: Downloader issues when using my VPN
Hi,
No worries, I will keep on testing WITH VPN on, and change location
https://www.privateinternetaccess.com
PIA is what I use and 99% of the time connect to Toronto, CANADA.
I wanted to look at the logs and sent them, but could NOT find my logs
I use the Report Tool this morning (From work) to report .log files issues for me !
No worries, I will keep on testing WITH VPN on, and change location
https://www.privateinternetaccess.com
PIA is what I use and 99% of the time connect to Toronto, CANADA.
I wanted to look at the logs and sent them, but could NOT find my logs
I use the Report Tool this morning (From work) to report .log files issues for me !
Re: Downloader issues when using my VPN
Hello Maggie,
I wanted to retest downloader with my VPN and it told me there was an engine update.
WHAT ? didn't this get done when I installed .65 ?
Anyway, connect in EUROPE, worked.
Reconnected to Toronto, Canada, well.... WORKED !
So maybe my original issue was OLD engine.
This is why I have a request somewhere on the bug site to all ENGINE version in the HELP about and/or in the logs etc...
You know, the LOG I can't find HAHAHA yes another bug report
I wanted to retest downloader with my VPN and it told me there was an engine update.
WHAT ? didn't this get done when I installed .65 ?
Anyway, connect in EUROPE, worked.
Reconnected to Toronto, Canada, well.... WORKED !
So maybe my original issue was OLD engine.
This is why I have a request somewhere on the bug site to all ENGINE version in the HELP about and/or in the logs etc...
You know, the LOG I can't find HAHAHA yes another bug report
Re: Downloader issues when using my VPN
That's a good news!
I've seen your email about the logs, I'll answer asap.
Thanks for your multiple efforts, without them, we would not have been able to solve that! haha
Cheers,
I've seen your email about the logs, I'll answer asap.
Thanks for your multiple efforts, without them, we would not have been able to solve that! haha
Cheers,
Maggie,
VSO Support
VSO Support