[Solved] Problem with language!

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[Solved] Problem with language!

Postby saad » Sun Feb 02, 2014 5:46 am

I have a Windows 8.1 64-bit system with 3 user accounts all with Administrative rights. The system language is English (United States). When I opened your program for the first time from the user that I installed your program with, it chose English as it's default language. When I opened your program for the first time from User 2 & User 3, it opened with the Dutch language as default. I think there should be a way that your program should adapt the system language for all of the users.
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby felicia » Mon Feb 03, 2014 11:56 am

Hi saad,

As I suppose you've noticed this issue is related to the "install for all users" issue you've already reported.
What I don't get is why it sets the default to Dutch on your computer, do have Dutch language installed on your machine?

best regards,

Felicià
felicia
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Posts: 595
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Re: Problem with language!

Postby saad » Mon Feb 03, 2014 1:30 pm

I don't have Dutch language installed on my system.
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby felicia » Mon Feb 03, 2014 4:19 pm

In one of the accounts that have Dutch as the displayed language, if you open the registry and go to:
"HKEY_CURRENT_USER\Software\VSO\VSO Media Player\1"
What value is next to "locale_file"?
felicia
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Re: Problem with language!

Postby saad » Mon Feb 03, 2014 4:35 pm

It is Vmp_Germany.ini
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby felicia » Thu Feb 06, 2014 5:04 pm

I haven't been able to reproduce here, each time a new user launches VMP it's set to local language.
Could we use teamviewer so I can see what's going on on your computer?

Best regards,

Felicià
felicia
VSO Team Member
 
Posts: 595
Joined: Thu Jul 23, 2009 9:50 am

Re: Problem with language!

Postby saad » Fri Feb 07, 2014 1:14 am

I have a Windows 8.1 64-bit system.

I uninstalled your program completely. Removed all listed below:

HKEY_CURRENT_USER\Software\VSO
Removed from all 3 user accounts on the system

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VSO
Removed the keys

C:\Program Files (x86)
Removed the 'VSO' folder

C:\ProgramData
Removed the 'VSO' folder

Downloaded a fresh installer from your website
vmp_setup-avangate_588.exe
Size: 19910 KB

Removed all the files from Windows Prefetch folder. Restarted the system.

Installed your program. Opened from the user account that I used to install the program, everything was OK.
Opened from the other two accounts on the system and I get the same issue.

2014.02.06_18h52m20s_001.jpg


2014.02.06_18h53m53s_002.jpg


HKEY_CURRENT_USER\Software\VSO\VSO Media Player\1
"locale_file" value: Vmp_Germany.ini

System language settings for user1, user 2 and user3.
2014.02.06_18h55m00s_003.jpg
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby felicia » Fri Feb 07, 2014 9:51 am

First of all thank you for the detail.
If you try with our other products do you have the same issue?
felicia
VSO Team Member
 
Posts: 595
Joined: Thu Jul 23, 2009 9:50 am

Re: Problem with language!

Postby saad » Fri Feb 07, 2014 4:44 pm

I just have your Media Player installed on my system. Please let me know which other I should try?
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby saad » Fri Feb 07, 2014 8:02 pm

I just installed and tried your Video Converter. Everything is fine on all the user accounts.

Please compare the language windows of both the programs:

Video Converter Language window
2014.02.07_14h03m59s_001.jpg


Media Player Language window
2014.02.07_14h04m35s_002.jpg
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby felicia » Wed Feb 19, 2014 4:18 pm

Hi,

I haven't forgotten about, just haven't found the solution as both programs use the same tools to set language.
felicia
VSO Team Member
 
Posts: 595
Joined: Thu Jul 23, 2009 9:50 am

Re: Problem with language!

Postby saad » Thu Mar 27, 2014 12:59 am

I just installed the latest version (1.4.1.479), same issue. This time, I installed the program from User2 and then I was having the issue on User1 and User3. Then, I completely uninstalled the program and installed it from User3. I was having issues on User1 and User2. Remember before I installed the program using User1 and I was having issue on User2 & User3. So basically, the User that installs the program has no issue, any other user accounts have an issue. I'm surprised that you are not having this issue when you tested this on your systems. I have tried two different systems, same issue.
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby felicia » Fri Mar 28, 2014 2:30 pm

Hi,

Could you send me a VSORep (Help/Report bug) from an account that has the issue just after launching VMP for the first time when the language is still wrong.
In the message section of VSORep just put For Felicià from Saad.

br,

Felicià
felicia
VSO Team Member
 
Posts: 595
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Re: Problem with language!

Postby saad » Sun Mar 30, 2014 12:59 am

I have sent you the bug reports.
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby saad » Wed Apr 23, 2014 8:19 pm

I just installed the latest version. The language issue is not fixed. I think there is some issue in the language file. Why code_page and lang_page are same in both the language files. Please look at the attached snapshots.

2014.04.23_15h08m03s_001.jpg

2014.04.23_15h08m46s_002.jpg
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby felicia » Thu Apr 24, 2014 8:50 am

Hi,

Just builded a quick one to check your hypothesis, tell me if it works:
http://oasis.vso-software.fr/Beta/VSOMe ... 3.483b.exe
Kee in mind that other that checking if it solves the language issue this is a beta, and may not be stable.

Thanks
felicia
VSO Team Member
 
Posts: 595
Joined: Thu Jul 23, 2009 9:50 am

Re: Problem with language!

Postby saad » Thu Apr 24, 2014 9:11 am

Finally, the issue is resolved. Now, I'm having another issue. Please look at the attached snapshot.

2014.04.24_04h03m53s_002.jpg
Last edited by saad on Wed May 07, 2014 2:06 am, edited 1 time in total.
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby felicia » Thu Apr 24, 2014 10:13 am

Told you it was a quick one ;)
You can either roll back to latest published version or redownload the beta (I've removed the test button) and see what weird thing happens next ;)
felicia
VSO Team Member
 
Posts: 595
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Re: Problem with language!

Postby saad » Thu Apr 24, 2014 10:28 am

It is Ok now. Thanks.
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am

Re: Problem with language!

Postby saad » Sat Jun 14, 2014 8:58 am

You should mark this as 'Solved'.
saad
 
Posts: 34
Joined: Thu Nov 06, 2008 2:30 am


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