VSO Software Forum

[rapster]

OS - Windows Vista , Home Premium, Service Pack 2

I recently updated to the latest version of convertxtodvd3 ( 3.7.2.188 ) it also installed the Patin Couffin Driver. This driver is causing my system to crash when converting film files ( Blue Screen ), if i uninstall the Patin Couffin Driver and use SPTI interface there are no problems .

I never had this problem on previous versions, so why now is this happening ?

I cnnot send you a log file because the log is deleted when the system crashes .

[Cougar_II]

Hi,

Actually if the PC Blue Screen, the log os not deleted.

A file called CopyToDVD_CRASH.log should be present in the log folder.

Vista

C:\Users\[Username]\AppData\Roaming\Vso

Do not start ConvertXtoDVD after you reboot, this will have the CrashLog deleted.

It blue screens as soon as you hit convert ?
In the middle of the conversion ?
At the end when you try to use Auto Burning ?


Have you tried to remove ConvertXtoDVD, and Patin Couffin using CleanVSO ?

[X] Settings Also

Then reinstalled 100% fresh...

[rapster]

It Blue screens when it is in the process of converting

Yes i have used Cean Vso to get rid of the Patlin Couffin Driver .

I have found that conversions and burning work fine without the Patlin Couffin Driver installed.

Does the Patlin Couffin Driver have to be installed ?

This problem only started when i updated to the latest version .

[Cougar_II]

Hi,

Patin Couffin is not really needed anymore with XP, Vista, Windows 7

I think it was absolutly necessary for Windows 9x.

If you happy using SPTI, keep going at it, I'm just surprised it's giving you issues.

Also remember, everytime you will install a new version of VSO software, Patin Couffin will be reinstalled since it's not there, so you will need to uninstall it, which you can do like this manualy:


I think Vista will install it here:

"C:\ProgramFiles\VSO\PCSetup\PcSetup.exe /remove"

[rapster]

Thanks for your help, cheers

[edmantay]

I run a batch file (stop.bat) that I keep in the pcsetup directory every time I upgrade. Gets rid of everything:

pcsetup /remove
del pcsetup.exe
del "c:\Windows\system32\drivers\Pcouffin.sys"

[Cougar_II]

I run a batch file (stop.bat) that I keep in the pcsetup directory every time I upgrade. Gets rid of everything:

pcsetup /remove
del pcsetup.exe
del "c:\Windows\system32\drivers\Pcouffin.sys"

Good batch file, but I prefer to use CleanVSO to also remove all traces in the registry, in case the issue comes from corrupted reg keys which happened in the past.

[admin]

I will detail my thought on the topic, we are adding a shortcut in the menu to remove patin couffin, but without patin couffin a lot of users won't have any drive listed , so it can't be done without a lot of consideration. we will launch a test session with several users about it. but since Years, we have frequently reports about trouble with patin couffin but nothing has been reproduced even remotly with users, so if nobody help to confirm a problem, we can just have the conclusion the problem isn't that easy to find and not that frequent.
I m opened to receive case and investigate them.

[Cougar_II]

I will detail my thought on the topic, we are adding a shortcut in the menu to remove patin couffin, but without patin couffin a lot of users won't have any drive listed...

Thank you admin, totaly forgot about that.

That clears it up on why Patin Couffin is needed in 99% of the case.

[admin]

we were working on a bad burning case this morning, the only change was the source code, but not the driver, without the driver no drive was listed at all... we are adding some "control" to remove it, and other post to explain how to double check a burning issue with imgburn ( completely independant but which can also use by selection patin-couffin driver ), but ... please, users if you are aware of a problem please help us to check it.

[rapster]

hi

I would like to know if anybody else has had a problem with the Patin-Couffin driver ?

[admin]

we have compiled and rewritten a part of the sdk dll,
you can replace the file vso_hwe.dll with this new one, and let us know if you have still the issues, ( even if we would prefer you contact our support directly or a live chat support session ) :

http://download2.vso-software.fr/vso_hwe_3.3.0.423.zip

we wait for your feedback

[rapster]

sorry but i do not know how to get this to work.

[admin]

unzip, then copy the file to replace the existing one into the application folder.

or .. contact the support with the teamviewer application ( use contact form on web site :

http://www.vso-software.fr/contactform. ... =technical

[rapster]

hi

i have swapped the files like you said and it now displays that it burns using the advanced SPTI interface not the Patin-Couffin driver .

Is this correct ?

[admin]

yes it is correct, it uses SPTI level ( and some other things has been changed too ),
so it works better now with this dll that before ?

[rapster]

what about the Patin-Couffin driver , do i need to disable this or de-install it ?

i am testing it now .

[admin]

let it as is for now, it is pretty new, and I m not sure to understand how it works myself, it will be progressively integrated in the products, for now,it was a special dll to debug.

[deadlyshadow]

Hello
Would some body tell us exactly why Patin Couffin driver should be installed?
I never let it be installed and never have any problem even with burning or accessing drives.

regards

[Cougar_II]

Hello
Would some body tell us exactly why Patin Couffin driver should be installed?
I never let it be installed and never have any problem even with burning or accessing drives.

regards

Patin Couffin is VSO's Low Level driver, the interface between their software and your hardware.

Just like ElbyCIO.DLL, and one from Roxio if I recall, they each had their own drivers.

That was in the Windows 9x world.

Now with XP, Vista, Windows 7 other interface can be used like Microsoft SPTI.

So yes, Patin Couffin it's not really needed anymore, but several people end up with NO BURNERS available in VSO Software if the driver is not there.

Now that the new burning .DLL uses Advanced SPTI, maybe VSO will get rid of Patin Couffin all together in ther future.

Let's wait and see !