If VSO Downloader is not detecting any streaming, then check these various point to see where the problem can be. Make sure you have first tried to use the option "Detect my first video now" under the Help tab of the application.Problem with one particular video
- Can't download a particular video or the same video again
If the media you want to download is not being detected (listed in VSO Downloader) it is possible that it has already been detected before. Once a stream has already been detected it cannot be detected again, unless you clear your browsers cache and you restart the application. Click here
for a brief tutorial on how to delete the cache. Now try play the file again and it should be detected by VSO Downloader (unless the media is protected then no detection may happens as this is not support yet by the downloader).
Not detecting any streaming media content
- Switch drivers:
You have already tested with the Help menu -> Get help -> Detect my first video now, and the media was not detected. By default we use WinPcap driver that may not be compatible with your network hardware. In this case manually select our in-house driver EVE in the settings of the application and play the streaming file again (it is recommended you still use the "detect my first video now" to confirm detection with EVE). If the problem persists you can check the NIC inspector entry in the log, and in the worse case contact VSO Support.
check your firewall rules and give full access to VSO Downloader
If you have McAfee
you much open a port - see this post
on how to change that setting.BitDefender
can blocks the outgoing traffic of your network adapter if you own an old OS (2K, XP) or have an old network adpater, in this case try to contact their technical support
- VPN connection:
Problems could happen, this depends on your setup. If you are using a VPN, try detecting streaming without your VPN connection.
- Driver of the network adapter:
Update the driver of your network adapter in order to support the promiscuous modeOther questions
-Do I need to be Administrator in order to execute program:
you just need to install the application with the administrator rights, after you can use it with a limited account
-Does it support the loopback device?
No. Only physical interfaces are supported. This is a limitation of Windows.
With your findings feel free to contact the VSO Support
team for more help.